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Hi everyone, It does appear things are getting back to normal with the support desk accepting emails now - our supplier had some capacity issues affecting their whole platform. We will keen an eye on things and update you further when we know more. Thanks, Chris Head of Product Talis Education http://www.talisaspire.com http://twitter.com/talisaspire Talis Education Limited 43 Temple Row Birmingham United Kingdom B2 5LS Mobile Number: +44 (0) 7595 022154 Email: [log in to unmask] On 19 Mar 2012, at 16:33, Chris Clarke wrote: > Hi everyone, > > It appears that there is an issue preventing our support desk from creating new tickets on receipt of an email to [log in to unmask] We are currently investigating this with the supplier of the support desk software, but until further notice please can you make sure you use the web interface at http://support.talisaspire.com to raise new tickets (and respond to existing ones). > > If you have attempted to raise any new tickets via email since Thursday last week it is possible we have not received these - to make sure please visit the support desk and click on "Check existing requests". > > Appologies for any inconvienience, > > Chris > > Head of Product > Talis Education > > http://www.talisaspire.com > http://twitter.com/talisaspire > > Talis Education Limited > 43 Temple Row > Birmingham > United Kingdom > B2 5LS > > Mobile Number: +44 (0) 7595 022154 > Email: [log in to unmask] > ######################################################################## To unsubscribe from the LIS-TALIS-ASPIRE list, click the following link: http://jiscmail.ac.uk/cgi-bin/webadmin?SUBED1=LIS-TALIS-ASPIRE&A=1