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We aren't experiencing the problem being reported here (we are still on Acrobat 9). I'm just chipping in with a note about Foxit. We used to use Foxit in the past, but about two years ago our scanners were upgraded. On the new scanners we needed to scan to compressed PDF and then found that was incompatible with Foxit - it couldn't read the compressed files. It's possibly on a newer version by now and will hopefully have resolved the problem. But just in case it's still an issue I thought I should mention it. Regards Raewyn Raewyn Adams RLIANZA Librarian BOP Clinical School Tauranga Hospital Library Bay of Plenty District Health Board Private Bag 12024, Tauranga 3143, NZ -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Elizabeth Gillespie Sent: Wednesday, 14 March 2012 04:23 AM To: [log in to unmask] Subject: Re: [lis-e-resources] ScienceDirect PDF problem Hi, We've had a very similar experience as Imperial - and have been giving the same advice to students, which is the simplest we could come up with. We asked Elsevier about this first in January this year, and they then reported that it was an Adobe issue. They also suggested using *FoxIt Reader *software, although our IT support didn't see why this should be necessary, see as Adobe Reader is a generally well developed product and we haven't had any other reports of it having any issues elsewhere. In the end we decided the advice on how to save was easier than telling people to get hold of alternative software. Best wishes Elizabeth Elizabeth Gillespie Collections Librarian Liverpool Hope University The Sheppard-Worlock Library PO Box 95 Liverpool L16 9LB 0151 291 2022 [log in to unmask] Liverpool Hope University accepts no responsibility for this email, its contents and any loss or damage arising in any way from the receipt or use of this email and its attachments. * * On 13 March 2012 14:57, Shaw, Emma L <[log in to unmask]> wrote: > Hi, > > We have been experiencing this problem for some time now at Imperial, > and our acquisitions team have reported it to ScienceDirect on several > occasions, but we are yet to see it resolved. ScienceDirect claim > it's a problem with Adobe X, however we don't seem to be having this > problem with any of the other publisher e-journal sites/platforms, when using Adobe X. > Personally I think it's to do with compatibility with their website, I > notice if you hover at the bottom of the screen the print/save options > don't appear like they should. > > My impression is they are not going to try and sort this anytime soon, > however if enough people report the problem maybe something will be > done. I really do hope so because we keep getting more and more users > coming to the desk about this problem, and we have enough signage as it is. > > Our solution to users in the meantime is for Internet Explorer, to > right click on the PDF link and select 'Save Target As' in Firefox, go to 'File' > in the browser menu, and select 'Save page as'. > > Kind regards, > > Emma > > Emma Shaw > Liaison Librarian (Medicine) > Medical Library, LG Floor (Left of lift bank B) Chelsea & Westminster > Hospital > 369 Fulham Road > London > SW10 9NH > Tel: 020 3315 8109 > E-mail: [log in to unmask] > > > > -----Original Message----- > From: An informal open list set up by UKSG - Connecting the > Information Community [mailto:[log in to unmask]] On > Behalf Of Sarah Lowe > Sent: 13 March 2012 14:28 > To: [log in to unmask] > Subject: Re: [lis-e-resources] ScienceDirect PDF problem > > There is certainly a known issue with Adobe X and saving PDFs because > in Adobe X the save icon is greyed out. ScienceDirect had more info here: > > http://www.info.sciverse.com/support > > Sarah Lowe | E-Resources and Subscriptions Librarian | University of > Brighton, UK | T: +44 (0)1273 642796 | E: [log in to unmask] > > -----Original Message----- > From: An informal open list set up by UKSG - Connecting the > Information Community [mailto:[log in to unmask]] On > Behalf Of Ben Elwell > Sent: 13 March 2012 14:14 > To: [log in to unmask] > Subject: [lis-e-resources] ScienceDirect PDF problem > > Hello, > > We have recently been getting reports from staff and students being > unable to open any PDF documents from ScienceDirect. > > We are still trying to collect more details about this, but in general > it appears to be happening on Windows computers in Internet Explorer > using the Adobe plugin. In general, right clicking the PDF link and > using the save as option works, but there are some rumours that even this fails in some cases. > > It looks as though some other Universities have already started > alerting their students to this (e.g. University of Buffalo: > http://libweb.lib.buffalo.edu/blog/alerts/ ) so is this now an > official problem? We have heard nothing from Elsevier on this issue ourselves. > > Is anyone else experiencing this issue too? > > Thanks > Ben Elwell > University of Wolverhampton > > lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG > groups also available on Facebook and LinkedIn > > ___________________________________________________________ > This email has been scanned by MessageLabs' Email Security System on > behalf of the University of Brighton. > For more information see http://www.brighton.ac.uk/is/spam/ > ___________________________________________________________ > > ___________________________________________________________ > This email has been scanned by MessageLabs' Email Security System on > behalf of the University of Brighton. > For more information see http://www.brighton.ac.uk/is/spam/ > ___________________________________________________________ > > > lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG > groups also available on Facebook and LinkedIn > > lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG > groups also available on Facebook and LinkedIn > lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn ______________________________________________________________________________ This email has been scrubbed for your protection by SMX. For more information visit http://smxemail.com ______________________________________________________________________________ lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn