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> -----Original Message----- > From: Testbed Support for GridPP member institutes [mailto:TB- > [log in to unmask]] On Behalf Of Elena Korolkova > > fine, what to do with the tickets? I saw several tickets are still open. > Well, if it were me (and it's not, because I dropped biomed support ages ago), I'd close them as 'unsolved' with a brief note that the site believes the request to be unnecessary and arising from a misunderstanding, and inviting them to re-open it if they disagree. Ewan