Yes, we are missing quite a few.
Margaret Valentine
Tel: (0191) 223 1325 (or ext.31325)
Email: [log in to unmask]
You can now use the combined catalogue of all the local NHS
libraries,
from work or home (for searching, reservations or renewals) at:
http://library.nuth.nhs.uk/
From:
UK medical/ health care library community / information workers
[mailto:[log in to unmask]] On Behalf
Of Reynolds Janet (RWG) West Hertfordshire TR
Sent: 13 February 2012 09:57
To: [log in to unmask]
Subject: Journal claims
Dear
All,
Is
anyone else experiencing
difficulties claiming some of the non delivered issues of American Journals for
last year? Our subsciption agent is passing on the information that the
publisher says we have passed the maximum number of claims allowed
– we are only
allowed to claim for two issues a year. If more than two issues have failed to arrive (despite
numerous claims) then I feel we are entitled to receive them as we have paid for them.
Maybe I’m just
being grumpy, but I also
feel that the agent should be able to say to the publisher that this is not an
acceptable response. If anyone has succeeded in getting a publisher to back
down from this stance I would be very grateful to hear about it.
Janet
__________________________________________________
Janet Reynolds
Librarian
Vicarage Rd
WD18 0HB
Tel:01923 217437
Fax: 01923 217909
West Hertfordshire Hospitals NHS Trust is applying to become a Foundation Trust and you can be part of this exciting change. Become a Member Make a Difference! Contact Kelly Hickman on 01923 436280, email: [log in to unmask], or visit our website:
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