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On 01/30/2012 02:59 PM, Alan Buxey wrote: > hi, > > just wondering what the general feedback would be if we mandated that > all sites in JANET roaming service (eduroam UK) had to have an alias > of jrs-support@<realm> as a guaranteed contact point - much like > the RFCs have for postmaster, cachemaster etc ? > > quite a few sites in the system already have such an alias - which > we've found makes it much much easier to contact those sites rather > than having to look up details in CRM. > > as i said...just wondering...(though I guess the correct alias might > really be 'eduroam@<realm>' to fit the whole world.... It's not unreasonable, but I'd be cautious about mandating, as opposed to strongly recommending. For example: the site may already use "jrs-support" as an alias for their users to contact them, aliased to the helpdesk. In that case, it may be an inappropriate alias for site-to-site support. Or they might use a mailing list, and internal policy might require that they end in -list. I'm sure other (equally contrived ;o) examples exist.