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Well, now that I am well into the discussion with GGUS about this, their reply is "please file a ticket". Once the ticket is filed, they can set it to 'feature request'. Having said this, I see the content in my tickets when I get email about them ? cheers, Daniela On 2 December 2011 10:45, Christopher J.Walker <[log in to unmask]> wrote: > On 24/11/11 10:17, Daniela Bauer wrote: >> I wonder how many people stop reading at "This is an automated mail" >> which is the very first sentence. > > One of the QMUL users reads e-mail on the train. She has complained that > all the cont has been stripped - so you don't know what the ticket is > about and can't reply without net access to see what it was about. By > the time you've got back online, the message isn't fresh in your inbox. > > I have to say, I've found the same thing. > > Chris >> Maybe all it would take to >> encourage replies is to swap the first two bits of the email around: >> >> ********************************************************************************* >> This is an automated mail. When replying don't change the subject line! >> Type your text above this box and S T R I P P R E V I O U S M A I L >> S please!! >> ********************************************************************************* >> >> GGUS Ticket #76724 was updated. >> You are asked for contributing to this ticket if possible. >> >> >> Daniela >> >> >> On 24 November 2011 09:57, Stephen Burke <[log in to unmask]> wrote: >>> Testbed Support for GridPP member institutes [mailto:TB- >>>> [log in to unmask]] On Behalf Of David O'Callaghan said: >>>> I wonder if the problem of lack of replies comes from a slightly >>>> different >>>> cause: if a user experiences a problem (job failures, etc.) sometimes a >>>> ticket is submitted by a VO rep. >>> >>> Or just that the user doesn't read the mail properly and ignores it. Supporters get email warnings for open tickets, but users don't AFAIK so it relies on manual intervention to send an "is there any progress"-type message (which the user may also ignore if they think it's directed at the supporters). >>> >>> Stephen >>> >>> >> >> >> -- ----------------------------------------------------------- [log in to unmask] HEP Group/Physics Dep Imperial College Tel: +44-(0)20-75947810 http://www.hep.ph.ic.ac.uk/~dbauer/