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> I also happen to not like the helpdesk setting status to "in progress". +1 'in progress' should be used by the site to acknowledge that they've seen the ticket. You could ask GGUS for an 'incorrect assigned ticket' feature. Daniela > Chris > > >> >> Sent from my phone. >> >> -----Original Message----- >> From: Stephen Burke <[log in to unmask]> >> Sent: 01 December 2011 19:10 >> To: [log in to unmask] <[log in to unmask]> >> Subject: Re: Reassign wrongly assigned tickets >> >> >> Testbed Support for GridPP member institutes >>> [mailto:[log in to unmask]] On Behalf Of Chris Brew said: >>> Thanks, but is there no process for me to do it? It happens >>> every now and >>> again and it would be good for us to be able to reassign it back. >> >> You could assign it to the TPM and then assign it back to the UK, that might get it treated like a new ticket ... >> >> Stephen -- ----------------------------------------------------------- [log in to unmask] HEP Group/Physics Dep Imperial College Tel: +44-(0)20-75947810 http://www.hep.ph.ic.ac.uk/~dbauer/