Hi everyone,
At the moment some of the Aspire customer database servers are shared with customers of other Talis products. Our analysis shows that during peak times, write operations (such as bookmarking) can suffer from performance degradation.
Not all customers are on the same database server, so some customers may see problems when others are functioning normally.
It's important to point out that reads, such as viewing lists, are not affected. On average over the last months, taking into account the aggregate of all operations in Aspire, pages have been served on average in well under 500ms.
We have had a project in place for some time to move all Aspire customers to higher performance, dedicated database servers. This project will complete during December, after which all customers should see improved and more reliable performance for all write transactions - bookmarking, editing lists, publishing lists etc.
I'm sorry it's becoming a problem for people and that we can't offer an immediate fix, but we have been working hard behind the scenes to resolve this issue. Any other questions please let me know.
Thanks,
Chris
On 9 Nov 2011, at 09:31, Phil Jones wrote:
Julie
Yes, we’ve noticed this problem, usually in the afternoons. It’s happened two or three times in the last ten days. If you are going to log it as a fault you can mention Roehampton,
Phil Jones
Academic Development Manager (Research and Resources)
Library and Learning Services
University of Roehampton London | SW15 5SZ
From: Talis Aspire Users [mailto:[log in to unmask]] On Behalf Of Julie Hitchen
Sent: 09 November 2011 09:18
To: [log in to unmask]
Subject: Performance issues
Hello all,
Is anyone else experiencing performance issues with Aspire particularly in the afternoon? Yesterday, I had several frustrated members of staff bombarding my desk who were trying to build lists and having to wait minutes for the bookmarking tool to work, and this is not a one-off.
Just wanted to see if this was common to everyone or a problem with our network/connections before I raise with Talis.
Thanks
Julie
University of Central Lancashire
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