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I was just picking some points out from my personal experiences. I used to volunteer at a local archive and appointments are in the minority in that sector and a friendly response is my experience in volunteer archives (except one). The drop in when passing does effect me a lot as I cannot plan my drop in time in advance as I will be combining it with other travel (ebay collection for example) at a moments notice and have a store of archives I would like to research in. getting a brush off is off putting (National Motor Museum). The "we dont have any information example" came from a major city archive where I wanted to find a transport company on a particular road around 1904-6, surely they have something like directories of the period (granted they were in a transition during a move so I wont name them). Dave Caroline Contact the list owner for assistance at [log in to unmask] For information about joining, leaving and suspending mail (eg during a holiday) see the list website at https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=archives-nra