 |
 |
Hello We only access through Shibboleth as this gives each user a unique session which isn't the case via EZproxy authentication. Are your "bounces" related to the change in access policy brought in at the behest of two publishers (Pearson and Irwin Law) who require the concurrency limit to be strictly enforced? Regards, Dom Benson -- [log in to unmask] Electronic Resources Librarian -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Sarah Lowe Sent: 20 October 2011 09:50 To: [log in to unmask] Subject: Re: [lis-e-resources] MyiLibrary access problems Hello We have had one report very similar. The user authenticates correctly (we tested via EZproxy and Shibboleth) but on getting to the book, the cover page doesn't display despite the message stating "Loading page, cover" and then the user gets bounced back to the MyiLibrary home page. The user was using Google Chrome so I asked him to try with IE and Firefox and this didn't help. I cannot replicate it either on or off-campus so am also at a loss. Regards Sarah Lowe | Electronic Resources Co-ordinator | University of Brighton, UK | T: +44 (0)1273 642796 | E: [log in to unmask] -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Sarah Vincent Sent: 20 October 2011 09:18 To: [log in to unmask] Subject: [lis-e-resources] MyiLibrary access problems Hi all, We've recently had an explosion of complaints from users unable to access eBooks on MyiLibrary. They're authenticated fine (we use a combination of EZproxy and Shibboleth) and are able to get through to the front page of the title, but are bounced out to the 'Content' page after a couple of seconds. It isn't happening to all users (and I can't replicate it myself either on-campus or off, which makes testing tricky!) so I thought it might be something to do with their individual browser settings. However, for those affected the problem crops up with all flavours of browser and I've walked a couple of users through setting their security/privacy/content settings to match mine with no success. I'm a bit at a loss with what else it could be so if anyone out there has any experience with this problem or suggestions for resolving it, I'd welcome the help! Kind regards, Sarah Sarah Vincent Information Advisor - Electronic Services (Maternity Cover) Library & Information Services University of Wales Institute, Cardiff Llandaff Campus Western Avenue Cardiff. CF5 2YB Tel: 029 2020 1525 lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn ___________________________________________________________ This email has been scanned by MessageLabs' Email Security System on behalf of the University of Brighton. For more information see http://www.brighton.ac.uk/is/spam/ ___________________________________________________________ ___________________________________________________________ This email has been scanned by MessageLabs' Email Security System on behalf of the University of Brighton. For more information see http://www.brighton.ac.uk/is/spam/ ___________________________________________________________ lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn