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Hi Maria, There were performance issues on the LO servers yesterday which lead to very slow response times. In general I have found that performance of the tool suite has been better as a remotely hosted tools as opposed to the locally hosted CP3 setup. I am in agreement that since moving to CP4 the support has unfortunately been disappointing, we copy our support cases to our account manager so he can keep an eye on things. We have also found the syncing between CP4 and Blackboard to be unpredictable. Definitely make sure you are on the latest Campus Pack Connector this certainly helps! We're on Bb v9.0. Kind regards, Tim -----Original Message----- From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Maria Tannant Sent: 05 October 2011 11:36 To: [log in to unmask] Subject: Re: A Whole Host of Campus Pack 4.6 issues in Blackboard 9.1 sp6 Hi Andrew, Yesterday I could have cried, we had 40+ students in a room and the plan was to show them their group blogs and get them to post and comment (on their own laptops) while we demonstrated the tutor's view on a digital projector. It was a nightmare, as Campus Pack was not able to cope with 40 students all logging into the area at the same time. Consequently everything I tried to do was very very slow (taking up to 4 minutes to reader one posting). There were 11 groups and about 4 students in each. Never again! What I should have done was to tell everyone to log out of Blackboard, and demonstrate the group blog activity using a student volunteer to post, and another to comment. I would have expected the system to cope with 40 students using it at the same time but it doesn't. I get the same problems listed below, it's very disappointing, and students very quickly get turned off from such inept technology, lose interest and become disengaged. Maria On 05/10/2011 11:18, "Andrew Raistrick" <[log in to unmask]> wrote: > Hi Folks, > > We have just moved to 9.1 sp6, and while Blackboard is generally behaving > itself well, Campus Pack 4.6 is a nightmare. > > I'd be interested to hear of other experiences. > > Our problems are as follows > > 1. Course Synchronisation takes forever, and sometimes never completes. This > seems to happen every time we access a Campus Pack object in a course > 2. Group Wikis error in every single course > 3. Add Podcast Episode Errors in every single course. > 4. Trying to get support is a nightmare. The response is really slow. > > I understand there is a Campus Pack group, and will be posting the same > message there, but I am specifically interested in the Blackboard/Campus Pack > integration issues. > > Are other people experiencing similar problems with the product and the > quality of support? > > Many Thanks > > > --- > This transmission is confidential and may be legally privileged. If you > receive it in error, please notify us immediately by e-mail and remove it from > your system. If the content of this e-mail does not relate to the business of > the University of Huddersfield, then we do not endorse it and will accept no > liability. This email is intended only for the person to whom it is addressed and may contain confidential information. If you have received this email in error, please notify the sender and delete this email, which must not be copied, distributed or disclosed to any other person. Any views or opinions presented are solely those of the author and do not necessarily represent those of Bournemouth University or its subsidiary companies. Nor can any contract be formed on behalf of the University or its subsidiary companies via email.