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*** Before reading or acting on this e-mail, or opening any attachment, please read Derby City Council's disclaimer and confidentiality statement at the end of this e-mail *** Why not just point out to these annoying people that fines are completely avoidable, and explain how to renew items by phone or online - and then use this as a springboard for promoting your online services? But fines are annoying, both for the customers paying them and the staff collecting them! If you feel sufficiently annoyed you could try and find a way of making them 'disappear' within your library service. Find a budget saving that will cover the revenue they generate and make a business case. Fran Renwick| Assistant Head of Libraries| Neighbourhoods |Derby City Council, Saxon House, Heritage Gate, Friary Street, Derby DE1 1AN. Telephone 01332 641726| Minicom 01332 380712 | www.derby.gov.uk one Derby one council -----Original Message----- From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of jenkin, sarah Sent: 08 August 2011 10:39 To: [log in to unmask] Subject: Re: Alternative job description - Librarian Hello there, I don't know why people are asking me to make their fines "dissapear". I expect it's because times are tough, financially. I'm proud to be a librarian, but this is really beginning to annoy me! Thank you for your responses Regards, Sarah Jenkin -----Original Message----- From: [log in to unmask] [mailto:[log in to unmask]] Sent: 08 August 2011 10:39 To: jenkin, sarah Cc: [log in to unmask] Subject: Re: Alternative job description - Librarian Hi Sarah I would say Librarian every time, it's what I am. I am curious, though. Why do people expect you to make their fines disappear? Katy Wrathall On 8 Aug 2011, at 09:24, Sarah Jenkin <[log in to unmask]> wrote: > Hello there, > > I need your advice. When someone asks you what job you do, what do you tell them? Do you say you're a librarian, or do you use an alternative title? > > The reason I ask is because I keep on being asked to give "help" with fines, i.e. make them dissapear, and it's become noticably more frequent. So, to avoid that situation I'd like to think of an alternative job description. > > Any ideas? > > Thank you This transmission is intended for the named addressee(s) only and may contain sensitive or protectively marked material up to RESTRICTED and should be handled accordingly. Unless you are the named addressee (or authorised to receive it for the addressee) you may not copy or use it, or disclose it to anyone else. If you have received this transmission in error please notify the sender immediately. This email has been scanned for viruses and all reasonable precautions have been taken to ensure that none are present. Medway Council cannot accept responsibility for any loss or damage arising from the use of this email or attachments. Any views expressed in this email are those of the individual sender and not necessarily those of Medway Council unless explicitly stated. Please be aware that emails sent to or received from Medway Council may be subject to recording and/or monitoring in accordance with relevant legislation. ********************************************************************** The views expressed in this email are personal and may not necessarily reflect those of Derby City Council, unless explicitly stated otherwise. This email, and any files transmitted with it, are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify me immediately. If you are not the intended recipient of this email, you should not copy it for any purpose, or disclose its contents to any other person. Senders and recipients of email should be aware that under the Data Protection Act 1998 and Freedom of Information Act 2000, the contents may have to be disclosed. This footnote also confirms that this email message has been swept by Websense for the presence of computer viruses. However, we cannot accept liability for viruses that may be in this email. We recommend that you check all emails with an appropriate virus scanner. www.websense.com **********************************************************************