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No personal email for Athens registration
The quickest resolution for folks whose Trusts are tardy with the IT would be to register for an nhs.net account, surely? And surely Athens will accept this as a 'professional' email address? As once you are no longer working for the nhs, this 'dies'.
 
Perhaps too many people who were no longer in the NHS are somehow benefitting from the wealth of data out there.
 
I agree it's just another hurdle we have to persuade users to leap over - if anyone's following the debate on why two identical searches pull up different records, that's pause enough for the user.  No wonder they ask us to retrieve data for them...
 
I know! Ping! A 'lightbulb moment'!  We can tell our users we'll find all their data for them! We'll be quicker; we have access to various resources which they don't; plus, we're trained to do this & know all the "funny little ways" of searching databases....especially NHS ones...
 
Okay...thought not. 
I'll just go off & warn people....
TGIF - Zena
 

Zena Woodley, B.A.(Joint Hons), MCLIP
Information Resources Manager ~ Warner Library~ Broomfield Hospital~ Chelmsford~CM1 7ET
T: 01245-514310 E: [log in to unmask]

From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Prince Hannah (RQW) Pr Alexandra Hosp Tr
Sent: 29 July 2011 12:47
To: [log in to unmask]
Subject: [LIS-MEDICAL] No personal email for Athens registration


Hello all,

I've just heard that as of Monday, personal email addresses won't be accepted when people register for NHS Athens passwords, on or off the NHS network. I'm surprised and concerned by this.

Of course we've been encouraging people to use a work address for some time, but some people have a reason to use a personal address when they register (chief among them being: NHS login isn't working and it'll take ages to get IT to sort it out).

Most of these reasons could be overcome with a bit of time and effort on their part, but why would we want Athens registration to require more time and effort from our users? Many of them find the whole business of authentication hard enough to get their head round already. Telling them they have to go away and sort something else out first is going to mean more people will never use library resources - and in addition to the effect on the care those people provide, that's going to knock down our usage stats and make it even harder to make a case for money to pay for next year's e-subs for everyone.

I gather that work, academic and "professional" addresses will be accepted. Some of our users' work addresses are *.gov.uk or *.org.uk so I'm hoping they'll be OK.

I'm sure there's a reason for the change, but I'd really like to know what it is & that everyone is sure it's sufficient to set against the extra difficulties it introduces for a small-but-not-worthless group of users, and the library staff trying to help them.

If I've understood this incorrectly, I would be delighted to hear so!

Regards,
Hannah

Hannah Prince
Knowledge & Library Services Manager
Library, Parndon Hall
The Princess Alexandra Hospital NHS Trust
Hamstel Rd, Harlow, Essex CM20 1QX

Tel 01279 827112 / 827021
Fax 01279 445101
Email [log in to unmask]
http://twitter.com/pahlibrary
http://www.eel.nhs.uk


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