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There is a useful blog post today from Chris Batt about the down-to-earth (first time) user experience of a public library ebook service. So whether a library is planning on charging or not (he is against charges btw) he has some helpful remarks. http://chrisbatt.wordpress.com/2011/06/05/it-can-do-yer- <http://chrisbatt.wordpress.com/2011/06/05/it-can-do-yer-'ed-in/> ‘ed-in/ He says: ‘What I.... want to suggest is that those adopting these services should do some proper usability testing and ensure that the entry route for the new user friendly and clear about what can or cannot be done and how the system will function in a wide variety of conditions and configurations’. Ken Ken Chad Consulting Ltd Tel +44 (0)7788 727 845. Email: <mailto:[log in to unmask]> [log in to unmask] <http://www.kenchadconsulting.com/> www.kenchadconsulting.com Skype: kenchadconsulting Twitter: @KenChad Open Library Systems Specifications: <http://libtechrfp.wikispaces.com/> http://libtechrfp.wikispaces.com From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Nick London Sent: 07 June 2011 00:09 To: [log in to unmask] Subject: Re: Charging for the loan of E books Thanks to Ken for some sensible comments on this topic, which has up to now been an extremely one-sided debate. Not sure whether what he is saying is actually clearly in favour of charging for e-books, but it has in any case encouraged me to offer a view, despite my intention of keeping quiet. My personal view is that the public library sector is being collectively somewhat naive to imagine that the publishing & retailing industry will accept a business model where they are competing against free offers. Everyone has to make a living after all, and e-book retailers will not be able to compete if publicly funded services can offer free loans. The key to this is the nature of libraries and of books in whatever form. Most readers want to use most books once yet a printed form can be used many times. This discrepancy between durability and utility is the whole basis on which lending libraries have always operated, whether public, private, high street subscription or the man on Newark market who swaps your old Mills & Boon for 10p a time. Ken is right that the nature of an e-book does make potentially a huge difference here, as a digital file of text can be (and is being) created so as not to be passed on to another user (unless people start swapping their e-readers like they do their printed books). This moves the e-book away from what a lending library traditionally deals in, and we have to recognise that a new model of operation is needed. This is very likely to involve some kind of ongoing payment to the publisher/originator to compensate for the loss of outright sales in digital format. Nottinghamshire Libraries is planning on introducing a charged for model of operation - I don't know of any other service that has definite intentions to do this, and it may be that many are waiting to 'see what happens'. The quote from the Macmillan CEO (‘If there's a model where the publisher gets a piece of the action every time the book is borrowed, that's an interesting model.’) is of interest, as one of our concerns is the range of titles that have been made available to our vendor. If a library service can successfully charge for e-books then it may encourage the likes of Macmillan to make their best sellers and big name authors available for library lending in return for a slice of the fee. If not, then we may find the range and quality of what is available to us is forever too limited a service to gain a respectable place in readers' eyes. When e-books become the norm will public libraries suddenly find that they can't provide anything much that customers actually want to read? Another kind of road to oblivion? But libraries do potentially have something distinctive still to offer that makes them other than an e-book shop. Notwithstanding those authors who provide their works at prices sometimes less than £1, a library can offer a 3 week loan of a text at a fraction of the price of a purchase for a well known title. If you can read it in 3 weeks and only once why would you want to pay the full cost? If the right to re-lend that title is retained by the library and every new loan gives the publisher a small return, then a copy sold to a library service can easily provide more revenue than a sale via Amazon. Doesn't everybody then gain from a new version of the traditional recycling role of a library? And an e-book doesn't even get grubby.... To round off, here are some more practical attempts to counter the principle that most contributors seem to have adopted on free e-books for all: 1. The 1964 act by definition did not mean to include e-books as they did not exist - much as DVDs did not. It is therefore not unreasonable to consider charging for them. [To suggest that "reading" in the words of the act actually intended unknown technology is an argument that puts me in mind of the American citizen's constitutional 'right' to carry weapons...] 2. Most authorities have had no qualms about charging for talking books which are a direct parallel for anyone who wants to consume a creative work in that format (and which on a CD is also digital) 3. A charge for e-books should be seen as a means of deferring some of the overall costs of the service - necessary and welcome in times of economic stringency rather than to be opposed. And probably preferable to some methods being adopted to raise income levels. 4. No one is forcing customers to buy e-books - as long as printed books exist (probably for longer than many appear to think) customers can use a traditional library service free of charge. For those customers without e-readers, how much of their tax should be used to subsidise those who do? 5. Where does PLR fit into all this? Could this be a model of operation that compensates publishers and authors of e-books from the public purse. Is this any less justifiable than PLR as it works now?? 6. Despite protests to the contrary, most of us actually *do* make charges for the borrowing of printed books. They are called reservation fees - a payment to join a queue to read a book. Think of an e-book charge as a form of reservation fee! Nick London Team Manager: Library Resources Nottinghamshire Libraries (part of Children, Families & Culture Services, Notts County Council) tel: 0115 982 9029 mobile: 07775 020273 ---------------------------------------------------------- Ken Chad <[log in to unmask]> Sent by: "lis-pub-libs: UK Public Libraries" <[log in to unmask]> 06/06/2011 22:21 Please respond to Ken Chad <[log in to unmask]> To [log in to unmask] cc Subject Re: Charging for the loan of E books Martyn makes a really important point about the *shared* resource..and I think that’s at the heart of the matter. As John Thompson points out in his excellent book on ‘trade’ publishing (‘Merchants of culture’) ‘public libraries... represent...a relatively small and ….declining part of the market’. So shared ownership by libraries and lending of printed books isn’t seen as a threat to printed book sales. The format itself limits the way a book could be used. If I am borrowing a book no-one else can have that copy. Digital (e.g. ebooks) makes a *profound* difference. Publishers want to control a very ‘slippery’ digital file that can (technically at least) be easily reproduced and distributed at close to zero cost. Therefore some ways of providing ebooks to libraries are *not* about *ownership* but about licensing. Already in academic libraries there are key eresources that are *not* owned. Licensing rather than ownership may well be the model increasingly forced by publishers upon libraries. If they can force business terms on the mighty Amazon (which some commentators reckon might account for around half the book biz in all formats by 2012) then what chance have libraries with such a small overall share of the market? Macmillan’s CEO, John Sargent has admitted that e-books and public libraries is a thorny problem. He said (Bookseller 21st October 2010) ‘If there's a model where the publisher gets a piece of the action every time the book is borrowed, that's an interesting model.’ Of course that leaves libraries with a open ended cost for a resource. Hard to budget for that ---unless of course the library makes a charge per use too. It seems like the move to charge for e-books is gaining ground even amongst public libraries themselves. If public libraries charge they will inevitably immerse themselves into an increasingly competitive commercial marketplace. As Martyn points out will they just be another kind of ‘shop’? In the academic sphere we are seeing the growth of commercial rental options-especially for textbooks. Companies can operate on a global level and gain the economies of scale that digital makes even more possible. Public libraries will struggle to compete on that basis. How then will they make their ebook offerings distinctive and provide value above other offerings? Will they really just compete on price? If not price then what? Ease of delivery, range of titles, relevance, quality...? Indeed it may be we’ll see the re-emergence of the commercial circulating library. The ‘library’ on the high street of my home town was a commercial circulating library until the ‘60s when the public library put it out of business. Of course even public libraries aren’t wholly free. You might view them as already operating for print books what is sometimes termed, a ‘freemium’ business model. The basic book lending service is free but many people pay (notwithstanding a free renewal option) a ‘premium’ charge to have the book past three weeks (or whatever the standard loan period is). The academic library sector has been grappling for some time with ‘business models’ for digital resources –especially journal articles. It’s still work in progress and there is much discussion around business models particularly around the ‘Open Access’ movement. Maybe public libraries should also take the opportunity to stand back and take a good hard look at their business model options in order to achieve what we want from public libraries. (oh yes--and shameless plug for NAG-- I’ll be picking up that that biz model theme at the NAG conference in September) Ken Ken Chad Consulting Ltd Tel +44 (0)7788 727 845. Email: <mailto:[log in to unmask]> [log in to unmask] <http://www.kenchadconsulting.com/> www.kenchadconsulting.com Skype: kenchadconsulting Twitter: @KenChad Open Library Systems Specifications: <http://libtechrfp.wikispaces.com/> http://libtechrfp.wikispaces.com From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of MARTYN EVERETT Sent: 03 June 2011 19:57 To: [log in to unmask] Subject: Re: Charging for the loan of E books Another point which needs to be made is that the readers have collectively purchased the books, e-books, computers and services etc which comprise the library. They own those things and use them on a shared or co-operative basis. That is the essence of a library - that it is comprised of shared resources. if we borrow a video from the library, we are borrowing our own video - whereas if we are borrowing it from blockbusters it is a commodity which we do not own, but which is being lent to us by the shopkeeper in exchange for money. Charging for items and services which we already own is not only a nonsense but it undermines the whole rationale of a library and transforms it bit by bit into a shop. Martyn --- On Fri, 3/6/11, John Dolan <[log in to unmask]> wrote: From: John Dolan <[log in to unmask]> Subject: Re: Charging for the loan of E books To: [log in to unmask] Date: Friday, 3 June, 2011, 17:04 The compunction to debate charging for e-books undermines the national will to provide a free public library service … to anyone, let alone to “all those who are desirous to make use …..” Ian Clark is right. E-books are a phase in the movement of change in learning, information, culture and communications in general. It raises therefore, the question, again: where is the continuity of principle about the public library purpose that carries imaginative forward planning through the various phases of technological, social or other change. Many recent list discussions are about increasing income through § Associated services – shops, souvenirs [check the market], the ubiquitous “coffee” [need footfall and a product service to match – from restaurant to drinks machine], [Tried toilets? Stations do] or § Core business – like e-books, meeting facilities, community information display and even, heaven forbid, reference use of computers and internet Fear not I’ve researched all of these and introduced some; tell your elected members there’s a bit of income to be had but there’s more to the library than this. This is all understandable in the present economic – and political – climate, but there’s a fundamental principle: Ø e-book = book Ø Public library = free books Ø Ergo, public library = free e-books Now how do we move on to the fundamental issues of how we transform libraries into important cultural, learning, information and community centres that contribute to social justice and economic comfort? Yet again … it’s not just about stamping out books! John John Dolan OBE, BA, Dip Lib, MCLIP E. [log in to unmask] Tw. @johnrdolan T. 0121 476 4258 M. 07508 204200 -----Original Message----- From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Ian Clark Sent: 03 June 2011 09:04 To: [log in to unmask] Subject: Re: Charging for the loan of E books I found this online which quotes the DCMS as saying that libraries can charge for ebooks, but that was before the election so may not apply: http://www.thebookseller.com/news/libraries-can-charge-e-books-dcms-conf irms.html Ian Clark Library Systems Officer, Augustine House, Canterbury Christ Church University Email: [log in to unmask] Tel. 01227 767700 ext 3141 -----Original Message----- From: John Dolan [mailto:[log in to unmask]] Sent: 03 June 2011 08:08 To: [log in to unmask] Subject: Re: Charging for the loan of E books Do you have a reference for this statement from DCMS? John John Dolan OBE, BA, Dip Lib, MCLIP E. [log in to unmask] Tw. @johnrdolan T. 0121 476 4258 M. 07508 204200 -----Original Message----- From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Laura Swaffield Sent: 01 June 2011 11:02 To: [log in to unmask] Subject: Re: Charging for the loan of E books DCMS says it's illegal. Funny, though, they never said that about talking books.... Laura ________________________________________ From: lis-pub-libs: UK Public Libraries [[log in to unmask]] On Behalf Of Jon Scown [[log in to unmask]] Sent: 01 June 2011 10:09 To: [log in to unmask] Subject: Charging for the loan of E books ---------------------- Information from the mail header ----------------------- Sender: "lis-pub-libs: UK Public Libraries" <[log in to unmask]> Poster: Jon Scown <[log in to unmask]> Subject: Charging for the loan of E books ------------------------------------------------------------------------ ---- --- Dear all We are in the process of setting up an E = books service in LibrariesWest=0D=0Aand would be interested to hear from an= y authorities that either=0D=0Acurrently charge end users or are planning t= o charge them - the=0D=0Amechanism used, amount charged, feedback from user= s etc. We're also keen=0D=0Ato hear from authorities that have considered a= nd rejected charging and=0D=0Athe reasons for this. Also, is anyone chargin= g for e books but not e=0D=0Aaudio or vice versa? =0D=0A=0D=0A =0D=0A=0D=0A= Happy to summarise any responses for the list if that would be helpful. =0D= =0A=0D=0A =0D=0A=0D=0AMany thanks =0D=0A=0D=0A =0D=0A=0D=0A =0D=0A=0D=0AJon= Scown=0D=0A=0D=0ALibrariesWest Development Officer =0D=0A=0D=0ATel: 01278 = 451201 ext 243 =0D=0A=0D=0AMob: 07739021344=0D=0A=0D=0ALibraries Centre, Mo= unt St, Bridgwater TA6 3ES=0D=0A=0D=0AEmail: JMScown=40somerset.gov.uk <mai= lto:JMScown=40somerset.gov.uk> =0D=0A=0D=0Awww.librarieswest.org.uk=0D=0A<= file:///C:=5CDocuments%20and%20Settings=5Cjmscown=5CApplication%20Data=5 CMi= cros=0D=0Aoft=5CSignatures=5Cwww.librarieswest.org.uk> =0D=0A=0D=0A =0D=0A= =0D=0A=0D=0AThis communication is intended solely for the person (s) or org= anisation to whom it is addressed. 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mber-position:left;=0D=0A margin-left:187.2pt;=0D=0A text-indent:-61.2pt;= =7D=0D=0A=40list l0:level9=0D=0A =7Bmso-level-text:=22%1=5C.%2=5C.%3=5C.%4= =5C.%5=5C.%6=5C.%7=5C.%8=5C.%9=22;=0D=0A mso-level-tab-stop:234.0pt;=0D=0A = mso-level-number-position:left;=0D=0A margin-left:216.0pt;=0D=0A text-inden= t:-72.0pt;=7D=0D=0Aol=0D=0A =7Bmargin-bottom:0cm;=7D=0D=0Aul=0D=0A =7Bmargi= n-bottom:0cm;=7D=0D=0A-->=0D=0A</style>=0D=0A=0D=0A</head>=0D=0A=0D=0A<b ody= lang=3DEN-GB link=3Dblue vlink=3Dpurple>=0D=0A=0D=0A<div class=3DSection1>= =0D=0A=0D=0A<p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D= 'font-size:10.0pt'>Dear=0D=0Aall <o:p></o:p></span></font></p>=0D=0A=0D=0A<= p class=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:10= .0pt'><o:p> </o:p></span></font></p>=0D=0A=0D=0A<p class=3DMsoNormal><= font size=3D2 face=3DArial><span style=3D'font-size:10.0pt'>We=0D=0Aare in = the process of setting up an E books service in LibrariesWest and would=0D= =0Abe interested to hear from any authorities that either currently charge = end=0D=0Ausers or are planning to charge them &=238211; the mechanism used,= amount=0D=0Acharged, feedback from users etc. We&=238217;re also keen to h= ear from=0D=0Aauthorities that have considered and rejected charging and th= e reasons for=0D=0Athis. Also, is anyone charging for e books but not e aud= io or vice versa? <o:p></o:p></span></font></p>=0D=0A=0D=0A<p class=3DMsoNo= rmal><font size=3D2 face=3DArial><span style=3D'font-size:10.0pt'><o:p>&nbs= p;</o:p></span></font></p>=0D=0A=0D=0A<p class=3DMsoNormal><font size=3D2 f= ace=3DArial><span style=3D'font-size:10.0pt'>Happy=0D=0Ato summarise any re= sponses for the list if that would be helpful. <o:p></o:p></span></font></p= >=0D=0A=0D=0A<p class=3DMsoNormal><font size=3D2 face=3DArial><span style= =3D'font-size:10.0pt'><o:p> </o:p></span></font></p>=0D=0A=0D=0A<p cla= ss=3DMsoNormal><font size=3D2 face=3DArial><span style=3D'font-size:10.0pt'= >Many=0D=0Athanks <o:p></o:p></span></font></p>=0D=0A=0D=0A<p class=3DMsoNo= rmal><font size=3D2 face=3DArial><span style=3D'font-size:10.0pt'><o:p>&nbs= p;</o:p></span></font></p>=0D=0A=0D=0A<p class=3DMsoNormal><font size=3D2 f= ace=3DArial><span style=3D'font-size:10.0pt'><o:p> </o:p></span></font= ></p>=0D=0A=0D=0A<p><st1:PersonName w:st=3D=22on=22><font size=3D3 face=3DA= rial><span style=3D'font-size:=0D=0A 12.0pt;font-family:Arial'>Jon Scown</s= pan></font></st1:PersonName><o:p></o:p></p>=0D=0A=0D=0A<p><font size=3D3 fa= ce=3DArial><span style=3D'font-size:12.0pt;font-family:Arial'>LibrariesWest= =0D=0ADevelopment Officer </span></font><o:p></o:p></p>=0D=0A=0D=0A<p><font= size=3D3 face=3DArial><span style=3D'font-size:12.0pt;font-family:Arial'>T= el:=0D=0A01278 451201 ext 243 </span></font><o:p></o:p></p>=0D=0A=0D=0A<p><= font size=3D3 face=3DArial><span style=3D'font-size:12.0pt;font-family:Aria= l'>Mob:=0D=0A07739021344</span></font><o:p></o:p></p>=0D=0A=0D=0A<p><fon t s= ize=3D3 face=3DArial><span style=3D'font-size:12.0pt;font-family:Arial'>Lib= raries Centre,=0D=0A<st1:address w:st=3D=22on=22><st1:Street w:st=3D= =22on=22> Mount St </st1:Street>, <st1:City=0D=0A w:st=3D=22on=22>Bridgwater<= /st1:City> <st1:PostalCode w:st=3D=22on=22>TA6 3ES</st1:PostalCode></st1:ad= dress></span></font><o:p></o:p></p>=0D=0A=0D=0A<p><font size=3D3 face=3DAri= al><span style=3D'font-size:12.0pt;font-family:Arial'>Email:=0D=0A</span></= font><a href=3D=22mailto:JMScown=40somerset.gov.uk=22><font face=3DArial><s= pan=0D=0Astyle=3D'font-family:Arial'>JMScown=40somerset.gov.uk</span></f ont= ></a><font=0D=0Aface=3DArial><span style=3D'font-family:Arial'> </span= ></font><o:p></o:p></p>=0D=0A=0D=0A<p><font size=3D3 face=3D=22Times New Ro= man=22><span style=3D'font-size:12.0pt'><a=0D=0Ahref=3D=22file:///C:=5CDocu= ments%20and%20Settings=5Cjmscown=5CApplication%20Data=5CMicrosoft=5CSign atu= res=5Cwww.librarieswest.org.uk=22><font=0D=0Asize=3D2 face=3DArial><span st= yle=3D'font-size:10.0pt;font-family:Arial'>www.librarieswest.org.uk</spa n><= /font></a></span></font><font=0D=0Asize=3D2 face=3DArial><span style=3D'fon= t-size:10.0pt;font-family:Arial'> </span></font><font=0D=0Asize=3D2><span s= tyle=3D'font-size:10.0pt'><o:p></o:p></span></font></p>=0D=0A=0D=0A<p class= =3DMsoNormal><font size=3D3 face=3DArial><span style=3D'font-size:12.0pt'><= o:p> </o:p></span></font></p>=0D=0A=0D=0A</div>=0D=0A=0D=0A<BR>This co= mmunication is intended solely for the person (s) or organisation to whom i= t is addressed. It may <BR>contain privileged and confidential information= and if you are not the intended recipient (s), you must not <BR>copy, dist= ribute or take any action in reliance on it. If you have received this e-m= ail in error please notify <BR>the sender and copy the message to ICTHelpDe= sk=40somerset.gov.uk=0D=0A<BR>=0D=0A<BR>Individuals are advised that by rep= lying to, or sending an e-mail message to Somerset County Council, you <BR>= accept that you have no explicit or implicit expectation of privacy.=0D=0A<= BR>=0D=0A<BR>In line with the Surveillance and Monitoring Policy, any e-mai= l messages (and attachments) transmitted over <BR>the Council=E2=80=99s net= work may be subject to scrutiny.=0D=0A<BR>=0D=0A=0D=0A</body>=0D=0A=0D=0A</= html>=0D=0A ------_=_NextPart_001_01CC203B.ACD217E9--