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**Apologies for cross posting** Elisabeth Goodman will be presenting a course on behalf of UKeiG called Getting better at everything you do: optimising the way you work. Getting better at everything you do: optimising the way you work: Elisabeth Goodman Venue: Aston Business School Conference Centre, Aston Triangle, Birmingham B4 7ET Google Map of venue location <http://www.abs.aston.ac.uk/conferenceaston/directions.asp> Date: Tuesday, 28 June, 2011 - 09:30 - 16:30 This interactive one-day training event combines key approaches from process improvement and knowledge management to equip Information Professionals with valuable tools for continuous improvement of their work. It will enable them to critically review the products and services that they provide to their customers (internal or external), how they go about their work, and how they can work more effectively and efficiently on a continuous basis. The session will include: * A structured approach and a selection of tools for: o Defining personal, team or departmental goals o Measuring performance o Analysing issues o Identifying and evaluating opportunities for improvement o Implementing and embedding change * Approaches for sharing learning and expertise: o Before, during and after implementing change o Across and within teams * Developing action plans and measures to follow-up from the workshop For more details, or to book a place, please visit the website: http://www.ukeig.org.uk/trainingevent/getting-better-everything-you-do-o ptimizing-way-you-work-elisabeth-goodman