Dear All,

 

Thanks to all for the many responses to my earlier email about Dell both on the list and privately.  I feel better… it’s not just me!

 

The general consensus is that the service from Dell is pretty bad:

 

·         Small orders are ignored or come back incorrect. 

·         Account managers are changed frequently. 

·         Requests for quotes for larger orders seem to have a greater chance of being sorted more quickly and more accurately.

 

But…

·         The hardware seems to be thought of as being good.

·         The technical support seems to be thought of as being good.

 

Value for money?  Not sure about that one, but from my experience the cost, when I can get a quote, does seem to be very competitive.

 

Trouble is are there any viable alternatives to Dell?  I suspect HP is much the same, but what about smaller UK manufacturers?  Viglen for instance? 

 

I’m not a big purchaser but I still want to be able to pick up the phone or send an email and get an accurate quote/response in a reasonable amount of time, without all the additional hassle/hoops I have to go through with Dell.

 

Many thanks.

 

Mark

 

 

 


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