Have you asked them on what grounds either (a) having content, or (b) having ways to measure success, should be criteria for doing this, given that the costs are minimal and the benefits widely accepted pretty much everywhere else? Has it occurred to them that having expensively-produced content that no-one reads is rather less valuable than engaging with residents, on platforms that are widely used, to co-produce content at a fraction of the cost? Where have they been? It's puzzling that this priesthood should have any say over what you do. If I was a council tax payer in your area, I'd be inclined to ask why your authority still has people called a 'web team'. What do they do? Regards kevin ____________________________ Kevin Harris 0773 042 9993 Local Level <http://www.Local-Level.org.uk> www.Local-Level.org.uk Neighbourhoods blog <http://neighbourhoods.typepad.com> neighbourhoods.typepad.com _____ From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Katie Warriner Sent: 14 May 2011 16:19 To: [log in to unmask] Subject: justifying the setting up of a Facebook Page and Twitter feed for our library service Hi I have been told that we don't have enough content or ways to measure the success or setting up the above by our web team, despite a fairly good 'social media application'. I'm struggling to find an eloquent way of explaining the relevance of social media to libraries (partly because I am so cross!) Can anyone help me?! Thanks Katie Warriner Information Services Librarian Calderdale Libraries ************************************************************ ********************* Warning Please note that whilst this e-mail and any attachments originate from Calderdale MBC, the views expressed may not necessarily represent the views of Calderdale MBC. This e-mail and any attachments may contain information that is privileged, confidential or otherwise protected from disclosure. They must not be used by, or copied or disclosed to persons other than the intended recipient. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting, on any information contained in this e-mail is excluded. If you have received this e-mail in error please inform the sender and delete the e-mail. E-mail can never be 100% secure. Please bear this in mind and carry out such virus and other checks, as you consider appropriate. Calderdale MBC accepts no responsibility in this regard. Copyright of this e-mail and any attachments belongs to Calderdale MBC. Should you communicate with anyone at Calderdale MBC by e-mail, you consent to the Council monitoring and reading any such correspondence. This email message has been scanned for viruses and its content cleared. _____