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With apologies for cross-posting Dear colleagues, There are still some places left on the following course (booking deadline Wednesday 11th May): > Focus Groups and Getting the Most out of your Survey Results > 18th May, London Mathematical Society > > This event will comprise of three case studies showing how libraries have used surveys and focus groups to get a better picture of what their customers think, how they have analysed the data and what they have done in response. > > Programme > > 1.30: Registration & tea > > 2.00: Welcome & introductions > > 2.10: Using Focus Groups for Library Research - a case study from Nottingham Trent University > Mike Berrington, > Deputy University Librarian (Customer Services) > Nottingham Trent University > > 2.40: Surveying Academic Staff > Simone Okolo and Robin Stinson > University of East London > > 3.10: Tea > > 3.30: Library Surveys - from analysis to feedback > Faye Jackson > Head of Library User Services > Simon Hall > Roehampton University > > 4.00: Plenary > > Venue: London Mathematical Society http://www.demorganhouse.org.uk/ > > Cost of course: £45 for cpd25 members; £65 for non-members > > Please note that places are limited. > To book a place please use our online booking form or email the administrator via [log in to unmask] > > Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a > '> no-show> '> on the day, the full fee will be charged. > Please access the attached hyperlink for an important electronic communications disclaimer: http://lse.ac.uk/emailDisclaimer