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We’re looking for a motivated, innovative and creative individual to join our Commercial Team.
Our vacancy is ideally suited to a recent graduate or someone who has already taken their first steps on the IT/Support career path with some experience and keen to gain more. This is an excellent opportunity to join a growing and exciting company where you will be encouraged to show off your skills and talent from day one.
About us
Based in Southampton, Snowflake’s Commercial team are at the forefront of delivering first rate support and consultancy to a global customer base across many markets. Our core products (GO Loader & GO Publisher) form a complete solution for data exchange, publishing, load and management. As a small specialist company, we pride ourselves in being able to couple technical
excellence with a strong understanding of our customer’s needs.
The role
Working within the Commercial team you are responsible for providing customer support within agreed SLAs and technical consultancy for pre and post sales activities, delivered in a timely manner. The role is customer centric and covers all aspects of managing the customer experience at a technical level. Our customer base ranges large enterprise (e.g. Eurocontrol, BT, Ordnance Survey) to smaller organisations (e.g. Local Councils) and your contribution will make all the difference to their experience of our products and services.
About you
A recent BSc/ MSc graduate with the relevant skills; ideally you will have a minimum of two year’s relevant experience in an on-site / off-site consultancy and support role. Experience of the Geographic Information industry is desirable. A basic software engineering background is preferred but not essential; however, you will be very technically aware with an ability to learn the basics of new technologies and software packages quickly.
Desirable Technical Skills include:
Rewarding you
Not only will you benefit from working in close collaboration with the rest of our highly skilled team; if you think you would enjoy the challenge of working in an environment where hard work is recognised and rewarded with a competitive salary package including annual bonus, contributory pension scheme, 25 days holiday and flexible working, send us your CV with a covering letter to
[log in to unmask] stating what your experience and skills would add to the Snowflake team.
To see a full job description visit our website www.snowflakesoftware.com/jobs/
Closing date: 31st May 2011