We too have had issues with customers wishing to download large files on the public computers. The issue with web scanning software may answer the question that we have been trying to get an answer to, from our IT department, when some downloads are unsuccessful.
We don’t state any specific limits in our current AUP, however, I think this may be what we will have to consider in the future, with the pressure on the PCs and our network.
Lucy
Lucy Cross
Information and E-Delivery Services Manager, Luton Culture
Luton Central Library
St Georges Square
LUTON
LU1 2NG
Tel: 01582 547439
E-mail: [log in to unmask]
From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Dash Graham
Sent: 18 April 2011 12:17
To: [log in to unmask]
Subject: File downloads
Following a user complaint I’m interested in knowing what limits libraries have file downloads by users on public PCs .
We do provide a 1GB temporary download area that is cleared down on PC reboot, but also allow users to download to a USB drive. However, we also use some web scanning software that checks all incoming files and web pages for viruses, etc., and this has a major impact on download speed. The file in question was one of 3.8GB – would this be acceptable and possible on your public network?
Thanks
Graham
Graham Dash, MCLIP, Library Services Manager (Systems & Development)
Environment & Leisure Group, Leisure & Libraries
London Borough of Sutton, Central Library, St Nicholas Way, SUTTON, Surrey SM1 1EA .
Tel.: 020 8770 4763, Mobile: 07515137830, Fax: 020 8770 4777
Borough web site: www.sutton.gov.uk/index.aspx?articleid=907
Library Catalogue web site: www.sutton-libraries.gov.uk
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