Dear
All
For
those of you who have suffered from the print consolidation issue causing
missing print issues I've just had an email from Ebsco which offers a ray
of light on this issue (see below).
For
those of you with SWETS it might be worth asking them to promise the same
resolution on supplying missing issues.
I hope
this cheers some of you up :-)
Regards
Sandra
US Journals Consolidation
Issue
Since our last communication, we have continued
to press all publishers involved to find a solution.
Last week we had some positive news from the
Operational Directors at both Elsevier and Lippincott Williams & Wilkins (LWW). Both
have concluded high level discussions with their shipping agent,
resulting in immediate changes to the delivery process.
• Elsevier and LWW are fully aware of the
problems created by the changes in their delivery processes, and the significant
frustration and operational impact this has
caused for customers, agents and end users
alike.
• These publishers accept that resolving these
problems is a matter of the highest priority for themselves and their shipping
agent (Pitney Bowes), who has been
entrusted to handle deliveries on their
behalf.
• Both the publishers and their shipping agent
are working to resolve the problems and replace all missing issues as a matter of
urgency.
It has been established from our own
investigations that the shipping agent does not have an efficient
onward delivery system in place; this means that deliveries for multiple end
users are being consolidated and shipped to the main
institutional address rather than being properly dispersed to
the ultimate end users. This is being addressed immediately by the shipping agent.
Following our intervention, the majority of
outstanding issues have been resolved for EBSCO customers. We
will continue to work directly with the publishers to fulfil missing orders through
alternative routes to the shipping agent, and where required we are demanding
that the
publishers provide refunds. We will continue to prioritise these issues until we
have a satisfactory resolution for all EBSCO
customers. In the meantime, please continue to place new
claims through EBSCONET so that these are clearly documented and recorded, as this aids
our claiming and investigation process with the publishers.
EBSCO will continue to keep you fully
informed of any developments.
Yours sincerely, Ian
Middleton, Vice
President and European General Manager EBSCO Information Services
Sandra Harrison, BA
hons, ACLIP
Library
Administrator
Library &
Information Service
Education Resource
Centre
Birmingham Women's NHS
Foundation Trust
Mindelsohn
Way
Edgbaston
Birmingham
B15 2TG
0121 627
5846
Fax 0121 623 6922
(F.A.O. Sandra)
www.bwhct.nhs.uk/professionals/library-home
Please note that I do
not work on Wednesdays, if you have an urgent enquiry on a Wednesday please
phone the library and another member of library staff may be able to help
you.
The BWH library
provides you with access to approx 2,500 e-journals.
This includes
specialist O&G, Midwifery, Paediatric, Neonatal, Pathology and Genetics
titles
You can access these
via the e-journals link from our website at http://www.bwhct.nhs.uk/professionals/library-home
You
will need to log in with your Athens username and
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titles
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