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Hi
 
We have made use of Facebook, twitter, Youtube and FLICKR for Cardiff Castle Museum of the Welsh Soldier for over a year. I have found that it is useful as a Regimental Museum in terms of keeping our fans up to date with museum developments, as well as news about both of our Regiments who are on active service out in Afghanistan.
 
We occasionally have had people make strong views on our walls. Although it is not our place to censor, I have occasionally removed comments (mostly extreme swearing) informing the author of those comments why they have been removed. There are also strong opinions on the current conflict in Afghanistan, we post statements stating that this is an individual opinion and not necessarily the opinion of the museum.
 
We had our Facebook page before we opened and made sure that photographs were uploaded showing people how the museum was taking shape. Social Networking is built into our marketing and audience development strategies.
 
It is fantastically rewarding, if time consuming to keep up to date and relevant.
 
Twitter can be automatically linked to your facebook, meaning that every time your FB is updated....the Twitter account will also.
 
Our sites are used to have an open dialogue with our visitors, talk with our regiments and also talk to people who aren't necessarily knowledgeable or traditionally interested in Regimental museums. What's more, at the moment this is free. In the current economic climate maximisation of free resources is incredibly important.
 
I hope this helps........didn't mean to go on so long!
 
best wishes and good luck,
 
Rachel

Rachel Silverson MA (Hons), AMA

Museum Curator

Cardiff Castle Museum of the Welsh Soldier,

Cardiff Castle,

Castle Street,

Cardiff.

CF10 3RB

Direct Line: 029 2022 9367 Castle: 029 2087 8100

Visit our fundraising website at www.cardiffcastlemuseum.org.uk

 

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-----Original Message-----
From: Social History Curators Group email list [mailto:[log in to unmask]] On Behalf Of Charlotte Taylor
Sent: 30 March 2011 15:44
To: [log in to unmask]
Subject: Re: [SHCG-LIST] Social media

This is an email sent via the SHCG List. If you reply to this message, your message will be sent to all the people on the list, not just the author of this message. ---------------

Forward from a colleague:

 

Hi Jennifer,

 

I have been using social media (particularly Facebook and Twitter) for over a year now and I have been giving talks on create a social media strategy etc for museum departments.  I would be happy to help.

 

Please contact me and I’ll happily talk to you about what you can do etc.

 

Thanks!

Shona Carnall

Education Officer
Hartlepool Cultural Services
Sir William Gray House
Clarence Road
TS24 8BT
Email. [log in to unmask]
Phone: 01429 284348
Find us on Twitter: YuffyMOH

 

 

Charlotte Taylor

Collections Access Officer

Cultural Services

Sir William Gray House

Clarence Road

Hartlepool

TS24 8BT

[log in to unmask]

Direct Dial: 01429 523439

www.destinationhartlepool.gov.uk

 

working days - Tuesdays, Wednesdays and Thursdays

From: Social History Curators Group email list [mailto:[log in to unmask]] On Behalf Of Jennifer Broadbent
Sent: 30 March 2011 14:01
To: [log in to unmask]
Subject: [SHCG-LIST] Social media

 

Dear all,

We are planning to start a facebook group and twitter account for Wigan Heritage Service. I was hoping some of you may have experiences and tips you would be willing to share. For example do you have a social media strategy/policy? How do you respond to negative comments? What types of things do you find work well as tweets and posts?

I've been following quite a few museums on both facebook and twitter so I'm getting a good idea of the types of things that museums post. My main concerns are to make sure we have a strategy and management plan.

Any help as always would be gratefully received.

Many thanks,

Jenny

Jennifer Broadbent
Collections Officer

Wigan Heritage Service
Wigan Leisure and Culture Trust

Address: Museum of Wigan Life, Library Street, Wigan, WN1 1NU
Telephone: 01942-827594 (external) / 2594 (internal)
E-mail: [log in to unmask]

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The SHCG list is provided for members of Social History Curators Group to discuss subjects relevant to social history in museums. To join SHCG visit www.shcg.org.uk . Opinions expressed in this email are the responsibility of the author and are not necessarily shared by SHCG. To leave the list do not reply to this message but send an email to [log in to unmask] with a blank subject line and these words as the body of the email: SIGNOFF SHCG-LIST