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It would be interesting to know if either SWETS or EBSCO are looking in at the string of comments on the whole claim process for print journals which people have been commenting on. Lessons could be learned! A comment I would like to make is that although we always pay for January-December we are still receiving journals which have been cancelled as the distributors seem to think our year runs from April to March. Communication between publishers and agents really does need to be improved. Although we have migrated most journals online now (and that is not without its own set of problems and issues when initially setting up), it is far less time cosuming than pursuing claims for non received print journals. We end up cancelling journals which consistently fail to turn up despite repeated claims, as it is such a time waster Also we are now working closely with one agent to retrieve missing back issues or get a credit note, but it never should have got that far as like other libraries we always put our claims in regularly. If the American journals are going to be continued to be delivered in bundles at least put the library addressed ones at the top! Could the agents not talk to the distributors and outline the problem of distribution by this method? Or at least if we know that they are being delivered that way we could then discuss this with the postroom. Overall the whole process of retrieving missing journals is a costly (in staff time and replacement) business and we end up paying for a poor service. Roll on the competition Mary Drury MCLIP Librarian Resources Basildon Healthcare Library Education Centre Basildon and Thurrock University Hospitals NHS Foundation Trust Nethermayne Basildon Essex SS16 5NL Telephone: 01268 524900 Ext 8062 Fax: 01268 593988 Email: [log in to unmask] <mailto:[log in to unmask]> Library website: www.btuheks.nhs.uk <http://www.btuheks.nhs.uk/> Get an NHS Athens account and access an extensive range of electronic resources.... Full text articles from E-Journals, E-Books, Healthcare Databases and much more Go to www.btuheks.nhs.uk <http://www.btuheks.nhs.uk/> to register NOW! ________________________________ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Robertson Susan (RBF) NOC Sent: 18 March 2011 08:20 To: [log in to unmask] Subject: Back copies of missing journals Here at the NOC we have a number of outstanding journal issues from last year. We have met with our account services manager to discuss the matter and they report that we are a blip in terms of not having our back issues supplied and that most clients have had their back copies of journals supplied. Is this the case that for most libraries this problem is now resolved? Looking forward, are there any examples where subscription agents have dealt with this well? Many thanks, Sue Robertson Library and Information Services Manager The Library NOC NHS Trust Windmill Road Headington Oxford OX3 7LD Tel: 01865-738145 Email: [log in to unmask] Visit the NOC Library's websitefor all the information you need about what we can do for you. The Nuffield Orthopaedic Centre Library ============================================================================ This email has been processed by the Basildon and Thurrock University Hospitals NHS Foundation Trust email gateway. Any executable files or known viruses have been removed. If this message has been sent to you in error please securely discard the email, notify the sender and do not open any attachments or act on the contents. This email may be subject to the Data Protection Act 1998, the Freedom of Information Act 2000 and other relevant acts and regulations. Unless the contents are clinically confidential or otherwise exempt they may be subject to disclosure. We do not accept or send emails larger than 10MB. For more information contact the IT Department, Basildon and Thurrock University Hospitals NHS Foundation Trust on +44 1268 82 19 19 ============================================================================