Hi there,

 

Can anyone supply any of the following articles?  Sorry there are so many, we have applied to the British Library but they are unable to supply for several months and they are required by one of our customers who is undertaking research.

We would be grateful to receive any of these articles

 

 

1.) The Joint Commission journal on quality improvement.
Burroughs;Cira;Chartock;Davies;Dunagan
Using root cause analysis to address patient satisfaction and other improvement opportunities.
Year: 2000
Vol: 26
Iss: 8
pages: 439-49

 

2.) The Joint Commission journal on quality improvement.
Gooding;Newcomb;Mertens
Patient-centered measurement at an academic medical center.
Year: 1999
Vol: 25
Iss: 7
pages: 343-51

 

3.)The Joint Commission journal on quality improvement.
Drachman
Benchmarking patient satisfaction at academic health centers.
Year: 1996
Vol: 22
Iss: 5
pages: 359-67

 

4.)The Joint Commission journal on quality improvement.
Anctil;Winters
Linking customer judgments with process measures to improve access to ambulatory care.
Year: 1996
Vol: 22
Iss: 5
pages: 345-57

 

5.)The Joint Commission journal on quality improvement.
Smith;Scammon;Beck
Using patient focus groups for new patient services.
Year: 1995
Vol: 21
Iss: 1
pages: 22-31

 

6.)The Journal of medical practice management.
Sommers
Patient satisfaction in 21st century medicine: revolution or evolution?.
Year: 2007
Vol: 23
Iss: 3
pages: 157-62

 

7.)Topics in health record management.
Nelson;Caldwell;Quinn;Rose
Gaining customer knowledge: obtaining and using customer judgments for hospitalwide quality improvement.
Year: 1991
Vol: 11
Iss: 3
pages: 13-26

 

8.)Patient satisfaction management.
Sorting responses allows quick-strike reactions.
Year: 1996
Vol: 1
Iss: 9

 

9.)Patient satisfaction management.
Two hospitals tie survey results to specific DRGs: puts new emphasis on priorities.
Year: 1996
Vol: 1
Iss: 9

 

10.) Patient satisfaction management.
Sharing survey results with staff is a smart strategy for quality improvement.
Year: 1996
Vol: 1
Iss: 4
pages: 37

 

11.) ED management.
Daily satisfaction surveys yield weekly improvements: real-time data address staff, patient concerns.
Year: 2004
Vol: 16
Iss: 10
pages: 117

 

12.) The Remington report.
Cone-Swartz L
Using patient satisfaction data to enhance performance.
Year: 2008
pages: 5

 

13.) CMA today.
Sweetnam S
Survey your way to a better practice: implement patient-powered improvements.
Year: 2009
Vol: 42
Iss: 5
pages: 30

 

14.) Case management advisor.
Customer service key to patient satisfaction: respond to complaints, utilize survey trends.
Year: 2006
Vol: 17
Iss: 5
pages: 54

 

15.) Inside Ambulatory Care.
Whalley-Hill J
Delaware hospital uses satisfaction data to drive change.
Year: 1997
Vol: 3
Iss: 10
pages: 7

 

16.) Healthcare benchmarks.
Removing patient irritants improves care: small things add up for customers.
Year: 2002
Vol: 9
Iss: 6
pages: 69

 

17.) The Joint Commission journal on quality improvement.
TD,Gooding
Patient-centered measurement at an academic medical center.
Year: 1999
Vol: 25
Iss: 7
pages: 343

 

18.) The Joint Commission journal on quality improvement.
Niles N
Using qualitative and quantitative patient satisfaction data to improve the quality of cardiac care.
Year: 1996
Vol: 22
Iss: 5
pages: 323

 

19.) Health communication.
Greco;Brownlea;McGovern;Cavanagh
Consumers as educators: implementation of patient feedback in general practice training.
Year: 2000
Vol: 12
Iss: 2
pages: 173-93

 

20.) Practice development in health care.
volante, m.
changing the patient experience
Year: 2007
Vol: 6
pages: 201

 

21.) Performance improvement advisor.
boosting staff morale helps improve patient satisfaction score
Year: 2005
Vol: 9
Iss: 8
pages: 93

 

Kind regards