 |
 |
And same story here – the
I really like the idea of paying retrospectively for
issues received – I guess a campaign would have to be national and comprehensive
– ‘together we stand’ – before the publishers would take any notice (esp the
US), but it’s a nice thought to play with.
Susan Austin
Key Library & Knowledge Services
Tel: 0191 283 1118
Email: [log in to unmask]
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From: UK medical/ health care library community
/ information workers [mailto:[log in to unmask]] On Behalf Of Hazel Neale
Sent: 18 March 2011 10:10
To: [log in to unmask]
Subject: Re: Back copies of
missing journals
hello all
encouraging to know that we are not the
only blip! Our deliveries for some journals have been consistently bad
for the last 2 yrs - mainly American journal of.... etc . Last
year the Ash cloud was blamed for the disruption at the beginning of the
year, but it continued; then they claim to have sent replacements and
they don't arrive either, there must be a large warehouse somewhere
of undelivered medical journals!
We get the same responses re claiming:
too late, claimed too many etc. Our agent , Swets has fought our
corner for some and got most of the missing issues replaced, but we
should not have to depend on dogged determination to get what we have paid a
huge amount of money for up front.
If we could start paying
retrospectively for what we receive, maybe then the publishers would get their
act together and deliver the journals, and deliver on time.
Hazel Neale
Healthcare
Librarian
028 3861 2272
From: UK medical/ health
care library community / information workers [[log in to unmask]] On
Behalf Of Alan Fricker [[log in to unmask]]
Sent: 18 March 2011 08:58
To: [log in to unmask]
Subject: Re: Back copies of
missing journals
Hello,
I would say it is
not a blip. We have had enormous challenges extracting paper copies of
journals for some time now.
We are told we
didn’t claim in time (rarely true) or that we have claimed too many times (our
fault how?) and that we have had too many free replacements and will have to
pay for further replacements (you must be kidding).
Problem seems to
come from use of the cheapest possible route for delivery. Net effect –
non delivery.
Cheers
Alan
Alan Fricker
Knowledge & Library Service Manager
http://www.newhamuniversityhospital.nhs.uk/library
T: 020 7363 8016
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From: UK medical/ health care library community
/ information workers [mailto:[log in to unmask]] On Behalf Of Robertson Susan (RBF) NOC
Sent: 18 March 2011 08:20
To: [log in to unmask]
Subject: Back copies of missing
journals
Here at the NOC we have a number of outstanding
journal issues from last year.
We have met with our account services manager to
discuss the matter and they report that we are a blip in terms of not having
our back issues supplied and that most clients have had their back copies of
journals supplied.
Is this the case that for most libraries this problem
is now resolved?
Looking forward, are there any examples where
subscription agents have dealt with this well?
Many thanks,
Sue Robertson
Library and Information Services Manager
The Library
NOC NHS Trust
Windmill Road
Headington
OX3 7LD
Tel: 01865-738145
Email: [log in to unmask]
Visit the NOC Library's websitefor all the information
you need about what we can do for you.
The Nuffield Orthopaedic Centre Library
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