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We have apparently just received a whole bunch of NEJM's from last year - but too late, I have gone electronic and am on a promise of a refund for this years sub from Ebsco. Things could get interesting with renewals this year as the framework agreement will have lapsed and a new one will not be in place until January 2011, personally I am not at all sure what this actually means for us. Many thanks, Rowena Perry Library Services and E-Learning Manager Royal Berkshire NHS Foundation Trust RBH Evidence Hub - a new service to keep you up-to-date with new publications in your speciality. Go to www.netvibes.com/rbftlibrary<http://www.netvibes.com/rbftlibrary> tel: 0118 322 7848 fax: 0118 322 7032 email: [log in to unmask]<mailto:[log in to unmask]> Trust Library and E-Learning Hub Trust Education Centre Royal Berkshire Hospital London Road Reading RG1 5AN ________________________________ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Hazel Neale Sent: 18 March 2011 10:10 To: [log in to unmask] Subject: Re: Back copies of missing journals hello all encouraging to know that we are not the only blip! Our deliveries for some journals have been consistently bad for the last 2 yrs - mainly American journal of.... etc . Last year the Ash cloud was blamed for the disruption at the beginning of the year, but it continued; then they claim to have sent replacements and they don't arrive either, there must be a large warehouse somewhere of undelivered medical journals! We get the same responses re claiming: too late, claimed too many etc. Our agent , Swets has fought our corner for some and got most of the missing issues replaced, but we should not have to depend on dogged determination to get what we have paid a huge amount of money for up front. If we could start paying retrospectively for what we receive, maybe then the publishers would get their act together and deliver the journals, and deliver on time. Hazel Neale Healthcare Librarian Craigavon Area Hospital 028 3861 2272 ________________________________ From: UK medical/ health care library community / information workers [[log in to unmask]] On Behalf Of Alan Fricker [[log in to unmask]] Sent: 18 March 2011 08:58 To: [log in to unmask] Subject: Re: Back copies of missing journals Hello, I would say it is not a blip. We have had enormous challenges extracting paper copies of journals for some time now. We are told we didn't claim in time (rarely true) or that we have claimed too many times (our fault how?) and that we have had too many free replacements and will have to pay for further replacements (you must be kidding). Problem seems to come from use of the cheapest possible route for delivery. Net effect - non delivery. Cheers Alan Alan Fricker Knowledge & Library Service Manager Newham University Hospital NHS Trust Glen Road, London E13 8SL http://www.newhamuniversityhospital.nhs.uk/library T: 020 7363 8016 The library comes to you - http://newhamcat.nhslibraries..com<http://newhamcat.nhslibraries.com/> - Search - Renew - Reserve - all from your desktop Register online for Knowledge Alerts - the updating service you control http://www.newhamuniversityhospital.nhs.uk/knowledgealerts From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Robertson Susan (RBF) NOC Sent: 18 March 2011 08:20 To: [log in to unmask] Subject: Back copies of missing journals Here at the NOC we have a number of outstanding journal issues from last year. We have met with our account services manager to discuss the matter and they report that we are a blip in terms of not having our back issues supplied and that most clients have had their back copies of journals supplied. Is this the case that for most libraries this problem is now resolved? Looking forward, are there any examples where subscription agents have dealt with this well? Many thanks, Sue Robertson Library and Information Services Manager The Library NOC NHS Trust Windmill Road Headington Oxford OX3 7LD Tel: 01865-738145 Email: [log in to unmask] Visit the NOC Library's websitefor all the information you need about what we can do for you. The Nuffield Orthopaedic Centre Library This message has been categorized as "Legitimate" by Bayesian Analyzer. If you do not agree, please click on the link below to train the Analyzer. 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