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I have had a communication from EBSCO that they are actively pursuing the American distributors who 'bundle' journals and send them to a common postcode relying on whoever receives the bundle to open it and redistribute contents! Isabel Cameron, Librarian The Library, Room 5, Block 6, Barnet Enfield and Haringey Mental Health NHS Trust St Ann's Hospital (Normal opening hours Mon - Fri, 10.15 am - 5.00 pm; Closed on Public Holidays) St Ann's Road, London N15 3TH Tel: 020 8442 6220 Fax: 020 8442 6725 e-mail: [log in to unmask] -----Original Message----- From: UK medical/ health care library community / information workers [mailto:[log in to unmask]]On Behalf Of Gaynor Thomas (Hywel Dda Health Board - Library Assistant) Sent: 18 March 2011 09:47 To: [log in to unmask] Subject: Re: Back copies of missing journals I would say the responsiblity for safe arrival rests with the person sending the item out. As they say "proof of postage is not proof of delivery" and I am sure there is a law that says the onus is on the supplier to ensure safe delivery not on the poor receiver who is left feeling as if they are being called a liar because "we have sent this out twice already and cannot resupply without a charge". But we never got it, so you haven't actually supplied it have you!!! It feels like a no win situation but it shouldn't be because they are wrong and they are being allowed to get away with it and we should be able to do something more than complain about how awful it all is and carrying on paying for it! Gaynor Gaynor Thomas Senior Knowledge Services Assistant Bwrdd Iechyd Hywel Dda/Hywel Dda Health Board Multidisciplinary Library Prince Philip Hospital Dafen Llanelli Carmarthenshire SA14 8QF Tel: 01554 783025 Fax: 01554 749301 Ext: 3025 Email: [log in to unmask] <blocked::mailto:[log in to unmask]> Bwrdd Iechyd Hywel Dda yw enw gweithredol Bwrdd Iechyd Lleol Hywel Dda Hywel Dda Health Board is the Operational Name of Hywel Dda Local Health Board Gwasanaeth Chwilio ar gyfer Llenyddiaeth Os nad ydych yn gallu dod o hyd i'r gwybodaeth yr ydych yn chwilio am, beth am ddefnyddio'r Llyfyrgell? Rydym yn gallu chwilio am uhrhyw llenyddiaeth ar gyfer gweithwyr Bwrdd Iechyd Hywel Dda am ddim. Danfonwch e-bost a gofynwch am ymchwiliad llenyddiaeth. Literature Search Service If you can't find the information you're looking for why not try the Library? We can perform searches for Hywel Dda NHS Trust staff free of charge! Simply email us and ask for a literature search. Did you know there is a book club in the Library at PPH on the last Thursday of every month? See our blog at <http://princephiliphospitallibrarybookc.blogspot.com/> http://princephiliphospitallibrarybookc.blogspot.com/ and get in touch with Library staff if you would like to join. _____ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Education, library Sent: 18 March 2011 09:33 To: [log in to unmask] Subject: Re: Back copies of missing journals Is there not the possibility of a collective action (or suit as the say in America) where a group of libraries or hospital trusts took publishers/ sub agents to court?? Then again they would likely turn round an say that the responsibility for safe arrival rests with Royal Mail or their chosen courier company. As previous posts say, it is a no win situation, makes you wonder if it is a deliberate attempt to get us to switch to online only subs, by way of making the paper copy service patchy. Danny Marden Library Assistant EDEN / NULJ code: SMC Education Centre Library Southend University Hospital NHS Foundation Trust Prittlewell Chase Westcliff-on-Sea Essex SS0 0RY Tel: 01702 385468 Fax: 01702 385845 Email: <blocked::mailto:[log in to unmask]> [log in to unmask] _____ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Beverley Walsh Sent: 18 March 2011 09:33 To: [log in to unmask] Subject: Re: Back copies of missing journals Anymore blips on the radar and we'll have a collision. I put orange tags on the index cards of journals I have missing issues for, and it is a forest of orange in the box. I am seriously thinking about cancelling the titles that are particularly bad, as it is a waste of money and time. Kind Regards Beverley Walsh ACLIP Asst Librarian West Suffolk Hospital We care because you care follow us on twitter www.twitter.com/wshlibrary _____ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Alan Fricker Sent: 18 March 2011 08:58 To: [log in to unmask] Subject: Re: Back copies of missing journals Hello, I would say it is not a blip. We have had enormous challenges extracting paper copies of journals for some time now. We are told we didn't claim in time (rarely true) or that we have claimed too many times (our fault how?) and that we have had too many free replacements and will have to pay for further replacements (you must be kidding). Problem seems to come from use of the cheapest possible route for delivery. Net effect - non delivery. Cheers Alan Alan Fricker Knowledge & Library Service Manager Newham University Hospital NHS Trust Glen Road, London E13 8SL http://www.newhamuniversityhospital.nhs.uk/library T: 020 7363 8016 The library comes to you - http://newhamcat.nhslibraries..com <http://newhamcat.nhslibraries.com/> - Search - Renew - Reserve - all from your desktop Register online for Knowledge Alerts - the updating service you control http://www.newhamuniversityhospital.nhs.uk/knowledgealerts From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Robertson Susan (RBF) NOC Sent: 18 March 2011 08:20 To: [log in to unmask] Subject: Back copies of missing journals Here at the NOC we have a number of outstanding journal issues from last year. We have met with our account services manager to discuss the matter and they report that we are a blip in terms of not having our back issues supplied and that most clients have had their back copies of journals supplied. Is this the case that for most libraries this problem is now resolved? Looking forward, are there any examples where subscription agents have dealt with this well? Many thanks, Sue Robertson Library and Information Services Manager The Library NOC NHS Trust Windmill Road Headington Oxford OX3 7LD Tel: 01865-738145 Email: [log in to unmask] Visit the NOC Library's websitefor all the information you need about what we can do for you. The Nuffield Orthopaedic Centre Library This message has been categorized as "Legitimate" by Bayesian Analyzer. If you do not agree, please click on the link below to train the Analyzer. 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