Is there not the possibility of a collective action (or suit as the say in America) where a group of libraries or hospital trusts took publishers/ sub agents to court?? Then again they would likely turn round an say that the responsibility for safe arrival rests with Royal Mail or their chosen courier company. As previous posts say, it is a no win situation, makes you wonder if it is a deliberate attempt to get us to switch to online only subs, by way of making the paper copy service patchy. Danny Marden Library Assistant EDEN / NULJ code: SMC Education Centre Library Southend University Hospital NHS Foundation Trust Prittlewell Chase Westcliff-on-Sea Essex SS0 0RY Tel: 01702 385468 Fax: 01702 385845 Email: [log in to unmask] <blocked::mailto:[log in to unmask]> ________________________________ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Beverley Walsh Sent: 18 March 2011 09:33 To: [log in to unmask] Subject: Re: Back copies of missing journals Anymore blips on the radar and we'll have a collision. I put orange tags on the index cards of journals I have missing issues for, and it is a forest of orange in the box. I am seriously thinking about cancelling the titles that are particularly bad, as it is a waste of money and time. Kind Regards Beverley Walsh ACLIP Asst Librarian West Suffolk Hospital We care because you care follow us on twitter www.twitter.com/wshlibrary ________________________________ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Alan Fricker Sent: 18 March 2011 08:58 To: [log in to unmask] Subject: Re: Back copies of missing journals Hello, I would say it is not a blip. We have had enormous challenges extracting paper copies of journals for some time now. We are told we didn't claim in time (rarely true) or that we have claimed too many times (our fault how?) and that we have had too many free replacements and will have to pay for further replacements (you must be kidding). Problem seems to come from use of the cheapest possible route for delivery. Net effect - non delivery. Cheers Alan Alan Fricker Knowledge & Library Service Manager Newham University Hospital NHS Trust Glen Road, London E13 8SL http://www.newhamuniversityhospital.nhs.uk/library T: 020 7363 8016 The library comes to you - http://newhamcat.nhslibraries..com <http://newhamcat.nhslibraries.com/> - Search - Renew - Reserve - all from your desktop Register online for Knowledge Alerts - the updating service you control http://www.newhamuniversityhospital.nhs.uk/knowledgealerts From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Robertson Susan (RBF) NOC Sent: 18 March 2011 08:20 To: [log in to unmask] Subject: Back copies of missing journals Here at the NOC we have a number of outstanding journal issues from last year. We have met with our account services manager to discuss the matter and they report that we are a blip in terms of not having our back issues supplied and that most clients have had their back copies of journals supplied. Is this the case that for most libraries this problem is now resolved? Looking forward, are there any examples where subscription agents have dealt with this well? Many thanks, Sue Robertson Library and Information Services Manager The Library NOC NHS Trust Windmill Road Headington Oxford OX3 7LD Tel: 01865-738145 Email: [log in to unmask] Visit the NOC Library's websitefor all the information you need about what we can do for you. The Nuffield Orthopaedic Centre Library This message has been categorized as "Legitimate" by Bayesian Analyzer. If you do not agree, please click on the link below to train the Analyzer. 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