Anymore blips on the radar and we’ll have a
collision. I put orange tags on the index cards of journals I have missing
issues for, and it is a forest of orange in the box. I am seriously thinking
about cancelling the titles that are particularly bad, as it is a waste of
money and time.
Kind Regards
Beverley Walsh ACLIP
Asst Librarian
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From: UK medical/ health care library community
/ information workers [mailto:[log in to unmask]] On Behalf Of Alan Fricker
Sent: 18 March 2011 08:58
To: [log in to unmask]
Subject: Re: Back copies of
missing journals
Hello,
I would say it is
not a blip. We have had enormous challenges extracting paper copies of
journals for some time now.
We are told we
didn’t claim in time (rarely true) or that we have claimed too many times (our
fault how?) and that we have had too many free replacements and will have to
pay for further replacements (you must be kidding).
Problem seems to
come from use of the cheapest possible route for delivery. Net effect –
non delivery.
Cheers
Alan
Alan Fricker
Knowledge & Library Service Manager
Glen Road, London E13 8SL
http://www.newhamuniversityhospital.nhs.uk/library
T: 020 7363 8016
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From: UK medical/ health care library community
/ information workers [mailto:[log in to unmask]] On Behalf Of Robertson Susan (RBF) NOC
Sent: 18 March 2011 08:20
To: [log in to unmask]
Subject: Back copies of missing
journals
Here at the NOC we have a number of outstanding
journal issues from last year.
We have met with our account services manager to
discuss the matter and they report that we are a blip in terms of not having
our back issues supplied and that most clients have had their back copies of
journals supplied.
Is this the case that for most libraries this problem
is now resolved?
Looking forward, are there any examples where
subscription agents have dealt with this well?
Many thanks,
Sue Robertson
Library and Information Services Manager
The Library
NOC NHS Trust
Windmill Road
Headington
Oxford
OX3 7LD
Tel: 01865-738145
Email: [log in to unmask]
Visit the NOC Library's websitefor all the information
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