I don’t mind being called Karen at the week-end, but not Monday to Friday!
Needless to say they can keep their survey, Karen’s not at home!
From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Julie Whitten
Sent: 31 March 2011 12:30
To: [log in to unmask]
Subject: Apology re: customer satisfaction survey [Scanned]
It doesn’t get much better than this???
Many thanks
Julie
Julie Whitten
Exams Manager
Shrewsbury College of Arts & Technology
London Road
Shrewsbury
SY2 6PR
Direct dial 01743 342563
Fax 01743 342392
Email [log in to unmask]
From: Pearson Surveys [mailto:[log in to unmask]]
Sent: 30 March 2011 13:38
To: Julie Whitten
Subject: Apology re: customer satisfaction survey [Scanned]
Dear Colleague
Please accept our apologies; you will have received an invitation to the Edexcel and Pearson customer satisfaction survey addressed to the wrong name. A slight glitch in our software has caused this error and we are sorry for any inconvenience or offense caused.
However, we believe that you are a customer of Edexcel or Pearson and we would love for you to share your views with us on their customer service over the last 12 months. If you have the time please do click on the link in the original email and tell us what you think.
Apologies again for the mix up.
Best wishes
The Survey Team