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-----Original Message----- From: Alan Beard Sent: 16 November 2010 15:00 To: 'James McClean' Subject: RE: Canon MFD/Printers ... & Oce Most journal articles on, e.g. CINAHL, are in the PDF format. We get about 15 - 20 a day printed off, more when it's busy. -----Original Message----- From: A general Library and Information Science list for news and discussion. [mailto:[log in to unmask]] On Behalf Of James McClean Sent: 16 November 2010 14:17 To: [log in to unmask] Subject: Re: Canon MFD/Printers ... & Oce Going slightly off tangent. Where do the PDFs originate? If they are provided by lecturers, should they not be converted to image files at source i.e. by the lecturers and only these files made accessible? -----Original Message----- From: A general Library and Information Science list for news and discussion. [mailto:[log in to unmask]] On Behalf Of Alan Beard Sent: 16 November 2010 13:16 To: [log in to unmask] Subject: Re: Canon MFD/Printers ... & Oce We at Birmingham City University have Canon MFD/Printers and they have been nothing but trouble for over three years. PDFs can take up to 24 hours to print! You can convert them to image files but that is not done automatically and students - despite notices next to terminals and messages on the screen still send PDfs to print and wait, and wait and wait and get angry and upset. The same problem happens with Powerpoint slide printing. The company tells me that NO MFD system can cope with PDF & Powerpoint printing and we just have to put up with it. At the height of the problem (in September/October) we were getting over 100 queries a day, and staff (and students) were getting very stressed. Even when files are converted to image they are still taking up to 15 minutes to print one page. The printing system has to operate when there are no staff too and we often come in to find print jobs abandoned by students too fed up to wait. We also have had major problems with the crediting system. I'd be very interested to hear of an MFD system - if there is one - that can cope with PDFs and powerpoint printing, across many sites (we have seven sites here). There don't seem to be any solutions forthcoming from Canon even though we told them about this problem over three years ago and they have said they are investigating. If anything the system has got worse.... in hope, Alan Beard Enquiry Services Liaison Librarian -----Original Message----- From: A general Library and Information Science list for news and discussion. [mailto:[log in to unmask]] On Behalf Of Catherine Hunt Sent: 15 November 2010 16:01 To: [log in to unmask] Subject: Re: Canon MFD/Printers ... & Oce Hi to you all. We have a similar problem on Oce supplied EVO 3165, VL 2221s and VP 1055. Similar problem with PDFs taking fifteen minutes plus and have been told it is our network setup, which has students on Novell and staff on Active Directory. For students, we have split the fleet. VL2221 purely photocopy, EVO 3165 & VP 1055 simply print (unless, of course, it is a PDF ...). Staff usually use VL2221 machines and to my regret, simply have to wait. This has been the state of affairs since install in September 2009. Last week by chance one of their engineers connected to the 3165 EVO, bypassing our network, and his pdf document still took fifteen minutes to download which he just could not believe, so we have referred it back to Oce again. I don't really hold out much hope, though. I'd be very interested to know of anyone else who experiences this problem too. Also, how can you constructively let students know in advance about the jpeg fix, without making the equipment seem at fault or not fit? Kate -----Original Message----- From: A general Library and Information Science list for news and discussion. [mailto:[log in to unmask]] On Behalf Of Abigail Barker Sent: 15 November 2010 13:49 To: [log in to unmask] Subject: Canon MFD/Printers Hello all, we're having terrible trouble with our Canon MFDs and printing pdfs, which can take anything up to 45 minutes to print. Imagine the fun that causes in the queues! The MFD model number is iRC4580i I was wondering if anyone else had experienced the same problem and had also managed to get an answer out of Canon? At the moment we have a work around (saving the pdfs as jpegs solves the problems) but more often than not it's too late to implement this, as the student has already sent the work to the printer. Canon have been telling us for over a year that they are working on a fix, but no sign yet! Thanks, Abby Abigail Barker E-Resources Librarian University Campus Suffolk Waterfront Building Neptune Quay Ipswich Suffolk IP4 1QJ Tel: 01473 338704