Ellie,

 

 

There are some useful principles you can draw on in the Public Services Quality Group Access Standard, still available on the NCA pages at

 

http://www.nca.org.uk/research_and_development/access_standard/

 

Section 8 has principles which cover user responsibility.  It is helpful to tell users what to expect when using a service – including what they can legitimately expect of staff – as part of a customer charter which they sign up to through the visitors register.

 

 

 

 

 

Dear all

 

Does anyone have policies in place for dealing with readers who misbehave or are unpleasant to staff members?  What’s the best way to deal with these situations?

 

I would very much like to hear what people have to say on this matter.

 

Thanks

 

Ellie 

 

 

Dr Ellie Pridgeon

Archivist and Librarian

Wiltshire Heritage Museum

41 Long Street

Devizes

SN10 1NS

Telephone: 01380 727369

 

Our White Horses and Hill Figures Exhibition is now on!

 

The Wiltshire Heritage Museum and Library are owned and operated by the Wiltshire Archaeological and Natural History Society (WANHS).  Funding comes primarily from private sources, but also through annual grants from Wiltshire Council, Devizes Town Council and parish councils, as well as other sources for specific projects.
Nothing in this e-mail message amounts to a contractual or any other legal commitment on the part of the WANHS unless confirmed by a signed communication on official paper.

For further information about the Society and Museum visit www.wiltshireheritage.org.uk.

Founded 1853.  Registered Charity No. 1080096.  A Company Limited by Guarantee Registered in England No. 3885649, 41 Long Street, Devizes, Wiltshire, SN10 1NS