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Hi Faith, I know this isn't really 'outsourcing', but in the past we have relied upon our Human Resources Department to send out Exit Questionnaires with their 'leavers' documentation, with our return address enclosed (i.e. self-addressed envelope enclosed so that questionnaires are sent directly to us in Equality and Diversity Services for analysis/action). However, the return rate dropped from approximately 25% in 2008 (where it had remained for 3 years) to 15% in 2009. Since November 2009, Equality and Diversity Services have taken ownership of the process of sending out the Exit Questionnaires too, to see if this improves the response rate. At present it is still a manual exercise, and we record responses using Access. With such a low response rate, this is quite manageable at present! Hope this helps, Regards, Angela Angela Getty Equality and Diversity Officer University of Ulster [log in to unmask] From: HE Administrators equal opportunities list [mailto:[log in to unmask]] On Behalf Of Marchal, Faith Sent: 19 November 2010 15:16 To: [log in to unmask] Subject: Exit surveys / questionnaires Dear colleagues, I realise this is not specifically equality related but I hope you can help. We are looking at whether or not to outsource staff exit surveys. I would be grateful if you could please get in touch (off line if you prefer) if your HEI outsources this process, and if so what costs you incur to do this and whether you consider it good value for money. We've had an approach from a company called Talent Drain, so if you have prior experience of this company it would be helpful to know what you think of their service. Thanks, Faith =================== Faith Marchal HR Manager - Diversity Ext 4928 [log in to unmask] If you haven't yet done so, please complete our Diversity in the Workplace e-learning module. To access the module, click http://anglia.marshallacmtraining.co.uk <http://anglia.marshallacmtraining.co.uk/> , choose the 'New users register here' link and follow the on-screen instructions. (Tip: don't try to log on using your ab1 username format, since it won't work!) Don't delay - do it today! P please consider the environment - do you really need to print this email? EMERGING EXCELLENCE: In the Research Assessment Exercise (RAE) 2008, more than 30% of our submissions were rated as 'Internationally Excellent' or 'World-leading'. Among the academic disciplines now rated 'World-leading' are Allied Health Professions & Studies; Art & Design; English Language & Literature; Geography & Environmental Studies; History; Music; Psychology; and Social Work & Social Policy & Administration. Visit www.anglia.ac.uk/rae for more information. This e-mail and any attachments are intended for the above named recipient(s) only and may be privileged. If they have come to you in error you must take no action based on them, nor must you copy or show them to anyone: please reply to this e-mail to highlight the error and then immediately delete the e-mail from your system. Any opinions expressed are solely those of the author and do not necessarily represent the views or opinions of Anglia Ruskin University. Although measures have been taken to ensure that this e-mail and attachments are free from any virus we advise that, in keeping with good computing practice, the recipient should ensure they are actually virus free. Please note that this message has been sent over public networks which may not be a 100% secure communications Email has been scanned for viruses by Altman Technologies' email management service <http://www.altman.co.uk/emailsystems>