If only those pesky library users would stop asking for what they
want, & accept what librarians and councillors want!
What business thrives by ignoring its core customers?
John Dolan has shown more sense than many about consulting library
users, so I am surprised to see this attitude.
Obviously a library service is more than a library building.
But all the up-to-the-minute talk of local priorities, community
hubs, social value, etc etc - and research, especially
what John quotes below - assume a BUILDING. That's a building one can
get to, without loading 3 kids & a push-chair
on to two buses to get to the shiny mega-libe in the town centre.
I was reluctantly obliged to become a library campaigner about 12
years ago. My LA announced a brilliant plan to close ALL the local
libraries, in one of the most deprived inner-city boroughs in the
country, & concentrate resources on a handful of super-libes.
They flatly refused even to discuss this with mere locals.
When the Public Library Standards came out, our assessment of the
plan was proved right.
Long story short - in a final compromise, locals agreed to 2 closures
on condition a 'library facility' would replace each.
Ten years later, there is no sign of either.
Local people have much longer memories than ambitious staff or
councillors (that's why they are such a useful resource).
So if they get stroppy (as currently in Lewisham) there is almost
invariably a story behind it.
Laura Swaffield
On 28 Oct 2010, at 00:25, John Dolan wrote:
> ---------------------- Information from the mail header
> -----------------------
> Sender: "lis-pub-libs: UK Public Libraries" <LIS-PUB-
> [log in to unmask]>
> Poster: John Dolan <[log in to unmask]>
> Subject: Re: budget pressures
> ----------------------------------------------------------------------
> ---------
>
> This is a multi-part message in MIME format.
>
> ------=_NextPart_000_0366_01CB7636.9ECA9820
> Content-Type: text/plain;
> charset="iso-8859-1"
> Content-Transfer-Encoding: quoted-printable
>
> =20
>
> But this is all inputs. Everyone has become obsessed with keeping =
> buildings
> open even part time =96 only =96 as long as it looks as though
> it=92s =
> working.
> This is the problem with so-called library =91campaigners=92 who =
> =91campaign=92 for
> buildings and book lending =96 not wrong per se =96 but ignore the
> rest; =
> the
> most harmful stereotyping. The real =91campaign=92 is to promote
> what =
> libraries
> do and what people do with libraries.
>
> =20
>
> If you look at all the sources and resources of evidence [as in my
> last =
> mail
> to the list] they are all about benefits, usage, appreciation and =
> impact.
> Simply look at one =85 you=92ll well remember =91Why families value =
> libraries=92
> 2006 [?]
>
> =20
>
> What families told us they love most about libraries [p5]
>
> - friendly and welcoming staff
>
> - free activities and events
>
> - access to fast computers, books, DVDs, story tapes and
> information
>
> - opportunities to meet other families in a local, trusted,
> community space
>
> =20
>
> What families suggested would make libraries even better: [p19]
>
> - more family activities =96 at weekends and evenings too
> so =
> working
> parents can join in=20
>
> - family IT sessions
>
> - a place to listen to story tapes together
>
> - a family library card
>
> - and all the practical things =96 toilets, baby changing =
> bottle
> warming, caf=E9s, water fountains, better access, for double
> buggies, so =
> that
> families don=92t have to cut, their visits short
>
> =20
>
> Among the stats it states, percentage of family users of library
> that =
> said
> that the following would encourage them the most to use the library
> more
> often as a family: Top of the list?=20
>
> Longer opening hours 33%
>
> =20
>
> The evidence is based on two surveys in June 2006;=20
>
> a MORI omnibus survey of a nationally representative sample of =
> respondents
> who had visited a library as a family.=20
>
> The second was a postcard survey conducted in public libraries in =
> England.
>
> =20
>
> Alternatively look at the LASER/DCMS/MLA study of 2006 on what 14-35 =
> year
> olds wanted in the future [now 19-40year olds - hurry!]; it was =93a
> destination=94, in sum a place where things happen.
>
> =20
>
> Nothing else does all this like libraries; it=92s not just that some =
> should
> remain tactically =91open=92, but that they do what people =
> want=85=85=85=85=85=20
>
> =20
>
> John =20
>
> =20
>
> John Dolan OBE, BA, Dip Lib, MCLIP
>
> =20
>
> E. <mailto:[log in to unmask]> [log in to unmask]
>
> T. 0121 476 4258
>
> M. 07508 204200
>
> _____ =20
>
> From: lis-pub-libs: UK Public Libraries =
> [mailto:[log in to unmask]]
> On Behalf Of Liz Dubber
> Sent: 27 October 2010 21:32
> To: [log in to unmask]
> Subject: budget pressures
>
> =20
>
> Did anyone else hear the programme on radio 4 this morning about
> =91parliamentary trains=92?
>
> These are train services which are maintained at a laughably minimal =
> level
> (e.g. one service per week in one direction only!) because it
> notionally
> keeps the service open when the consultation process to close it
> would =
> be
> far more costly. They are very little used and uneconomic, but
> running =
> the
> train is still cheaper than going through the process of closing the =
> line.
>
> =20
>
> While we face a prospect of numerous library closures as the
> budgets for
> next year start to bite, is there a germ of an idea here for
> libraries?
>
> Might it be cheaper to maintain a network of service points at =
> drastically
> reduced number of hours, rather than face the complexity and
> expense of
> public consultation over closure ( together with the likely high
> level =
> of
> public opposition that suggestions of closure usually generate).
>
> =20
>
> I=92m not usually an advocate of such reduced opening hours but this =
> programme
> made me look at them a bit differently. =20
>
> At least the infrastructure is preserved for a possible come-back
> in the
> future.
>
> =20
>
> Liz Dubber
>
> =20
>
> =20
>
> =20
>
> =20
>
> =20
>
> =20
>
>
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> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></
> font></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'>But this is all inputs.
> Everyone =
> has
> become obsessed with keeping buildings open even part time –
> only =
> –
> as long as it <i><span style=3D'font-style:italic'>looks as though =
> it’s
> working</span></i>. This is the problem with so-called library
> ‘campaigners’ who ‘campaign’ for buildings
> and =
> book
> lending – <i><span style=3D'font-style:italic'>not wrong per =
> se</span></i>
> – but ignore the rest; the most harmful stereotyping. The real =
> ‘campaign’
> is to promote what libraries do and what people do with =
> libraries.<o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></
> font></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'>If you look at all the sources
> and
> resources of evidence [as in my last mail to the list] they are all =
> about benefits,
> usage, appreciation and impact. Simply look at one …
> you’ll =
> well
> remember <i><span style=3D'font-style:italic'>‘Why families
> value
> libraries’</span></i> 2006 [?]<o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></
> font></p>
>
> <p class=3DMsoNormal><b><i><font size=3D2 color=3Dblue =
> face=3DArial><span
> style=3D'font-size:11.0pt;font-family:Arial;color:blue;font-
> weight:bold;
> font-style:italic'>What families told us they love most about
> libraries =
> [p5]<o:p></o:p></span></font></i></b></p>
>
> <p class=3DMsoNormal =
> style=3D'margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 =
> lfo2'><![if !supportLists]><font
> size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:11.0pt;font-family:Arial;
> color:blue'><span style=3D'mso-list:Ignore'>-<font size=3D1 =
> face=3D"Times New Roman"><span
> style=3D'font:7.0pt "Times New =
> Roman"'>
> </span></font></span></span></font><![endif]><i><font color=3Dblue =
> face=3DArial><span
> style=3D'font-family:Arial;color:blue;font-style:italic'>friendly
> and =
> welcoming
> staff<o:p></o:p></span></font></i></p>
>
> <p class=3DMsoNormal =
> style=3D'margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 =
> lfo2'><![if !supportLists]><font
> size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:11.0pt;font-family:Arial;
> color:blue'><span style=3D'mso-list:Ignore'>-<font size=3D1 =
> face=3D"Times New Roman"><span
> style=3D'font:7.0pt "Times New =
> Roman"'>
> </span></font></span></span></font><![endif]><i><font color=3Dblue =
> face=3DArial><span
> style=3D'font-family:Arial;color:blue;font-style:italic'>free
> activities =
> and
> events</span></font></i><i><font color=3Dblue face=3DArial><span =
> style=3D'font-family:
> Arial;color:blue;font-style:italic'><o:p></o:p></span></font></i></p>
>
> <p class=3DMsoNormal =
> style=3D'margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 =
> lfo2'><![if !supportLists]><font
> size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:11.0pt;font-family:Arial;
> color:blue'><span style=3D'mso-list:Ignore'>-<font size=3D1 =
> face=3D"Times New Roman"><span
> style=3D'font:7.0pt "Times New =
> Roman"'>
> </span></font></span></span></font><![endif]><i><font color=3Dblue =
> face=3DArial><span
> style=3D'font-family:Arial;color:blue;font-style:italic'>access to
> fast
> computers, books, DVDs, story tapes and =
> information<o:p></o:p></span></font></i></p>
>
> <p class=3DMsoNormal =
> style=3D'margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 =
> lfo2'><![if !supportLists]><font
> size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:11.0pt;font-family:Arial;
> color:blue'><span style=3D'mso-list:Ignore'>-<font size=3D1 =
> face=3D"Times New Roman"><span
> style=3D'font:7.0pt "Times New =
> Roman"'>
> </span></font></span></span></font><![endif]><i><font color=3Dblue =
> face=3DArial><span
> style=3D'font-family:Arial;color:blue;font-
> style:italic'>opportunities =
> to meet
> other families in a local, trusted, community =
> space<o:p></o:p></span></font></i></p>
>
> <p class=3DMsoNormal><i><font size=3D2 color=3Dblue face=3DArial><span
> style=3D'font-size:11.0pt;font-family:Arial;color:blue;font-
> style:italic'=
>> <o:p> </o:p></span></font></i></p>
>
> <p class=3DMsoNormal><b><i><font size=3D2 color=3Dblue =
> face=3DArial><span
> style=3D'font-size:11.0pt;font-family:Arial;color:blue;font-
> weight:bold;
> font-style:italic'>What families suggested would make libraries even =
> better:
> [p19]<o:p></o:p></span></font></i></b></p>
>
> <p class=3DMsoNormal =
> style=3D'margin-left:18.0pt;text-indent:-18.0pt;mso-list:l1 level1 =
> lfo1'><![if !supportLists]><font
> size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:11.0pt;font-family:Arial;
> color:blue'><span style=3D'mso-list:Ignore'>-<font size=3D1 =
> face=3D"Times New Roman"><span
> style=3D'font:7.0pt "Times New =
> Roman"'>
> </span></font></span></span></font><![endif]><i><font color=3Dblue =
> face=3DArial><span
> style=3D'font-family:Arial;color:blue;font-style:italic'>more family =
> activities
> – at weekends and evenings too so working parents can join in =
> <o:p></o:p></span></font></i></p>
>
> <p class=3DMsoNormal =
> style=3D'margin-left:18.0pt;text-indent:-18.0pt;mso-list:l1 level1 =
> lfo1'><![if !supportLists]><font
> size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:11.0pt;font-family:Arial;
> color:blue'><span style=3D'mso-list:Ignore'>-<font size=3D1 =
> face=3D"Times New Roman"><span
> style=3D'font:7.0pt "Times New =
> Roman"'>
> </span></font></span></span></font><![endif]><i><font color=3Dblue =
> face=3DArial><span
> style=3D'font-family:Arial;color:blue;font-style:italic'>family IT =
> sessions<o:p></o:p></span></font></i></p>
>
> <p class=3DMsoNormal =
> style=3D'margin-left:18.0pt;text-indent:-18.0pt;mso-list:l1 level1 =
> lfo1'><![if !supportLists]><font
> size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:11.0pt;font-family:Arial;
> color:blue'><span style=3D'mso-list:Ignore'>-<font size=3D1 =
> face=3D"Times New Roman"><span
> style=3D'font:7.0pt "Times New =
> Roman"'>
> </span></font></span></span></font><![endif]><i><font color=3Dblue =
> face=3DArial><span
> style=3D'font-family:Arial;color:blue;font-style:italic'>a place to =
> listen to
> story tapes together<o:p></o:p></span></font></i></p>
>
> <p class=3DMsoNormal =
> style=3D'margin-left:18.0pt;text-indent:-18.0pt;mso-list:l1 level1 =
> lfo1'><![if !supportLists]><font
> size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:11.0pt;font-family:Arial;
> color:blue'><span style=3D'mso-list:Ignore'>-<font size=3D1 =
> face=3D"Times New Roman"><span
> style=3D'font:7.0pt "Times New =
> Roman"'>
> </span></font></span></span></font><![endif]><i><font color=3Dblue =
> face=3DArial><span
> style=3D'font-family:Arial;color:blue;font-style:italic'>=A0a family =
> library card<o:p></o:p></span></font></i></p>
>
> <p class=3DMsoNormal =
> style=3D'margin-left:18.0pt;text-indent:-18.0pt;mso-list:l1 level1 =
> lfo1'><![if !supportLists]><font
> size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:11.0pt;font-family:Arial;
> color:blue'><span style=3D'mso-list:Ignore'>-<font size=3D1 =
> face=3D"Times New Roman"><span
> style=3D'font:7.0pt "Times New =
> Roman"'>
> </span></font></span></span></font><![endif]><i><font color=3Dblue =
> face=3DArial><span
> style=3D'font-family:Arial;color:blue;font-style:italic'>and all the =
> practical
> things – toilets, baby changing bottle warming, caf=E9s, water =
> fountains,
> better access, for double buggies, so that families don’t
> have to =
> cut, their
> visits short<o:p></o:p></span></font></i></p>
>
> <p class=3DMsoNormal><i><font size=3D2 color=3Dblue face=3DArial><span
> style=3D'font-size:11.0pt;font-family:Arial;color:blue;font-
> style:italic'=
>> <o:p> </o:p></span></font></i></p>
>
> <p class=3DMsoNormal><i><font size=3D2 color=3Dblue face=3DArial><span
> style=3D'font-size:11.0pt;font-family:Arial;color:blue;font-
> style:italic'=
>> Among
> the stats it states, percentage of family users of library that said =
> that the
> following would <b><span style=3D'font-weight:bold'>encourage them
> the =
> most to
> use the library more often as a family</span></b>: =
> </span></font></i><font
> color=3Dblue face=3DArial><span =
> style=3D'font-family:Arial;color:blue'>Top of the list?<i><span
> style=3D'font-style:italic'> <o:p></o:p></span></i></span></font></p>
>
> <p class=3DMsoNormal><i><font size=3D2 color=3Dblue face=3DArial><span
> style=3D'font-size:11.0pt;font-family:Arial;color:blue;font-
> style:italic'=
>> =A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 <b><span
> style=3D'font-weight:bold'>Longer opening hours
> =A0=A0=A0=A0=A0=A0=A0 =
> 33%</span><o:p></o:p></b></span></font></i></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></
> font></p>
>
> <p class=3DMsoNormal style=3D'margin-left:72.0pt'><i><font size=3D2 =
> color=3Dblue
> face=3DArial><span =
> style=3D'font-size:10.0pt;font-family:Arial;color:blue;
> font-style:italic'>The evidence is based on two surveys in June
> 2006; =
> <o:p></o:p></span></font></i></p>
>
> <p class=3DMsoNormal style=3D'margin-left:72.0pt'><i><font size=3D2 =
> color=3Dblue
> face=3DArial><span =
> style=3D'font-size:10.0pt;font-family:Arial;color:blue;
> font-style:italic'>a MORI omnibus survey of a nationally
> representative =
> sample
> of respondents who had visited a library as a family. =
> <o:p></o:p></span></font></i></p>
>
> <p class=3DMsoNormal style=3D'margin-left:72.0pt'><i><font size=3D2 =
> color=3Dblue
> face=3DArial><span =
> style=3D'font-size:10.0pt;font-family:Arial;color:blue;
> font-style:italic'>The second was a postcard survey conducted in
> public
> libraries in <st1:country-region w:st=3D"on"><st1:place =
> w:st=3D"on">England</st1:place></st1:country-region>.<o:p></o:p></
> span></=
> font></i></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></
> font></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'>Alternatively look at the =
> LASER/DCMS/MLA
> study of 2006 on what 14-35 year olds wanted in the future [now =
> 19-40year olds -
> hurry!]; it was <i><span style=3D'font-style:italic'>“a =
> destination</span></i>”,
> in sum a place where things happen.<o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></
> font></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'>Nothing else does all this like =
> libraries;
> it’s not just that some should remain tactically =
> ‘open’, but
> that they do what people want…………… =
> <o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></
> font></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'>John=A0 =
> <o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue face=3DArial><span =
> style=3D'font-size:
> 11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></
> font></p>
>
> <div>
>
> <p class=3DMsoNormal><strong><b><i><font size=3D2 color=3Dnavy =
> face=3DArial><span
> style=3D'font-size:10.0pt;font-family:Arial;color:navy;font-
> style:italic'=
>> John
> Dolan OBE, BA, Dip Lib, MCLIP</span></font></i></b></strong><font =
> color=3Dblue><span
> style=3D'color:blue'><o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 color=3Dblue
> face=3DCalibri><span =
> style=3D'font-size:
> 11.0pt;color:blue'> <o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><em><i><font size=3D2 color=3Dnavy =
> face=3DArial><span
> style=3D'font-size:10.0pt;font-family:Arial;color:navy'>E. =
> </span></font></i></em><font
> color=3Dblue><span style=3D'color:blue'><a =
> href=3D"mailto:[log in to unmask]"><em><i><font
> size=3D2 color=3Dnavy face=3DArial><span =
> style=3D'font-size:10.0pt;font-family:Arial;
> color:navy;text-decoration:none'>[log in to unmask]</span></
> font>=
> </i></em></a><o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><em><i><font size=3D2 color=3Dnavy =
> face=3DArial><span
> style=3D'font-size:10.0pt;font-family:Arial;color:navy'>T. 0121 476 =
> 4258</span></font></i></em><font
> color=3Dblue><span style=3D'color:blue'><o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><em><i><font size=3D2 color=3Dnavy =
> face=3DArial><span
> style=3D'font-size:10.0pt;font-family:Arial;color:navy'>M. 07508 =
> 204200</span></font></i></em><o:p></o:p></p>
>
> </div>
>
> <div>
>
> <div class=3DMsoNormal align=3Dcenter style=3D'text-
> align:center'><font =
> size=3D3
> face=3D"Times New Roman"><span lang=3DEN-US =
> style=3D'font-size:12.0pt;font-family:
> "Times New Roman"'>
>
> <hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>
>
> </span></font></div>
>
> <p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span
> lang=3DEN-US
> style=3D'font-size:10.0pt;font-family:Tahoma;font-
> weight:bold'>From:</spa=
> n></font></b><font
> size=3D2 face=3DTahoma><span lang=3DEN-US =
> style=3D'font-size:10.0pt;font-family:Tahoma'>
> lis-pub-libs: UK Public Libraries [mailto:LIS-PUB-
> [log in to unmask]] =
> <b><span
> style=3D'font-weight:bold'>On Behalf Of </span></b>Liz Dubber<br>
> <b><span style=3D'font-weight:bold'>Sent:</span></b> 27 October 2010 =
> 21:32<br>
> <b><span style=3D'font-weight:bold'>To:</span></b> =
> [log in to unmask]<br>
> <b><span style=3D'font-weight:bold'>Subject:</span></b> budget =
> pressures</span></font><font
> size=3D3 face=3D"Times New Roman"><span lang=3DEN-US =
> style=3D'font-size:12.0pt;
> font-family:"Times New Roman"'><o:p></o:p></span></font></p>
>
> </div>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'><o:p> </o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'>Did
> anyone else hear the programme on radio 4 this morning about
> ‘parliamentary trains’?<o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'>These
> are train services which are maintained at a laughably minimal level =
> (e.g. one
> service per week in one direction only!) because it notionally
> keeps the
> service open when the consultation process to close it would be far
> more
> costly. They are very little used and uneconomic, but running
> the =
> train
> is still cheaper than going through the process of closing the =
> line.<o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'><o:p> </o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'>While
> we face a prospect of numerous library closures as the budgets for
> next =
> year
> start to bite, is there a germ of an idea here for =
> libraries?<o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'>Might
> it be cheaper to maintain a network of service points at drastically =
> reduced
> number of hours, rather than face the complexity and expense of public
> consultation over closure ( together with the likely high level of =
> public
> opposition that suggestions of closure usually =
> generate).<o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'><o:p> </o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'>I’m
> not usually an advocate of such reduced opening hours but this
> programme =
> made
> me look at them a bit differently. <o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'>At
> least the infrastructure is preserved for a possible come-back in
> the =
> future.<o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'><o:p> </o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'>Liz
> Dubber<o:p></o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'><o:p> </o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'><o:p> </o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'><o:p> </o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'><o:p> </o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'><o:p> </o:p></span></font></p>
>
> <p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
> style=3D'font-size:11.0pt'><o:p> </o:p></span></font></p>
>
> </div>
>
> </body>
>
> </html>
>
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