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Hi everyone, Further to my email to this list last week seeking information and ideas about using text messaging (via NHS.net) to engage with our users, I had several replies asking me to send a summary of responses to the list. Many thanks to everyone that got back to me. Some people are using the Text Messaging already to engage with users. Suggested uses were: * Confirming training sessions * final overdue reminders (where email/other methods of communication have failed) * Notifying users when books or journal articles are ready for collection * Contacting 'hard to pin down' students One Trust would like to use text messaging to promote new books and publications to users. Other comments; * "At least one phone network is returning our text messages undelivered as it's an automated service so this could turn out to put the stoppers on us using the nhs.net facility. I haven't seen the customer yet to ask what network she is on but we have sent to o2 and Virgin no problem" * "very effective I get a speedy response most of the time and I have had positive feedback from users" * "really convenient for users to receive messages in this way" * "People respond quicker" South Staffs and Shropshire FT are currently running a short survey to find out if our users would like to receive text messages when their books are due in two days time. This service will be offered in addition to sending reminders via email. One thing that wasn't mentioned but that I think is important is that we (as in libraries) are seen to be engaging with recent technology where we can - and at least this is one way that we can without a battle with our IT departments! Finally, I meant to ask in my previous email how other libraries that send text messages manage the process of gathering and storing mobile phone numbers? Do they just assume that, when a mobile telephone has been given on a library registration form, the user consents to be contacted via text message? Or does everyone get explicit approval from users before sending them texts? Many thanks, Scott Rosenberg Electronic Resources Librarian Francis Costello Library Institute of Orthopaedics Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust Oswestry Shropshire SY10 7AG e: [log in to unmask] t: (01691) 404681 (direct) 404388 (library desk) f: (01691) 404071 w: www.rjah.nhs.uk <http://www.rjah.nhs.uk/> blog: http://franciscostellolibrary.blogspot.com/ <http://feeds.feedburner.com/~r/FrancisCostelloLibrary/~6/1> This e-mail communication and any attachments are confidential and privileged and intended only for the use of the individual to which it is addressed. It may contain confidential information belonging to the sender which is protected by the physician/patient privilege. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking of any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify this office by telephone to arrange for the return of the document. Thank you for your co-operation.