Hi all
following on from my email of the other day about not being able to open the Saved Searches box in HDAS
I experimented at home with Broadband. Still took 5 minutes to open the box and an average of three minutes to delete a search
so it seems to be a combination of a slow network and a large number of saved searches causing the problem. I had over sixty
Having said that had no problems up until a couple of weeks ago
so I contacted NICE
and the reply is below
So I’m left with Catch 22, can’t do anything about the speed of our network, so need to delete more than I already have done at home,
but can’t get in to do so!
The reply says nobody else has reported this problem. So if you do have a problem, as some of you told me, bombard them because I feel
there is some underlying problem as it hasn’t been a problem in the past.
Thanks
From: NHS
Evidence Enquiries Team [mailto:[log in to unmask]]
Sent: 07 October 2010 15:36
To: Edmans Mary (5PX) Mid Essex PCT
Subject: Ticket 45932 Open (Updated) --> Saved searches problem: I am having problems in...
Importance: Low
TlCKET 45932
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Date
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Name
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Note Text
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07/10/2010 15:36
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Helen Eaton
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Dear Mary,
Thank you for your email. I am sorry you are having difficulties. We have not had any other reports about this issue and I have created a test account under your organisation and unfortunately I have been unable to replicate the issue. I created a number of
different searches and have been able to get into them quickly. If you have a large number of saved searches it will take longer to open the page. You may wish to contact your IT department to see if there is anything they can do to help. I hope this information
is helpful.
Best Wishes
Helen
Helen Eaton
Enquiries Handler - NHS Evidence
National Institute for Health and Clinical Excellence
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Ticket No.:
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45932
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Report Date:
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07/10/2010 09:13
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Reporter:
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Mary Edmans <[log in to unmask]>
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Tech:
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Helen Eaton
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Status:
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Open
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Request Type:
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NHS Evidence > Problem > HDAS
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Subject:
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Saved searches problem
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Request Detail:
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I am having problems in the Health Databases Advanced Search
I cannot get my Saved Searches box to open at all here at work.
it takes so long on our network that it eventually times out
Even at home on broadband it takes 10 minutes to open and if I then try to delete
each search takes 5 minutes to delete.
This problem has only started in the last two weeks
Regards
Mary Edmans MCLIP
Public Health Librarian
EPHRU Library
Ground Floor
8 Collingwood Road
Witham
Essex
CM8 2TT
[log in to unmask]
01376 302344
[cid:image001.jpg@01CB65FF.73365EC0]
www.ephru.nhs.uk<http://www.ephru.nhs.uk>
E-mail warning
The information contained in this transmission is confidential and may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this
e-mail and your reply cannot be guaranteed.
It is intended only for the addressee(s) stated above. If you are not an addressee you should not disclose, copy, circulate or in any way use the information contained in this transmission. Such unauthorised use may be unlawful. If you have received this transmission
in error, please notify the sender immediately and then delete.
Thank you
image001.jpg
(1.5 KB)
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Problem:
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Service Slow
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HDAS Issue:
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Saved Searches
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Database:
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Not Specified
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Means of Communication:
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Email (Evidence)
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Client Type:
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Information Specialist
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Tone:
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Neutral
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Suggestion?:
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No
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Origin of Problem:
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Under Investigation
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Closure Reason:
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Open
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Attachments:
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TlCKET
The information contained in this transmission is confidential and may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this
e-mail and your reply cannot be guaranteed.
It is intended only for the addressee(s) stated above. If you are not an addressee you should not disclose, copy, circulate or in any way use the information contained in this transmission. Such unauthorised use may be unlawful. If you have received this transmission
in error, please notify the sender immediately and then delete.