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I reported much the same problem on September 22nd, and got much the same response. I don't know how many Saved Searches I have, because I have been unable to open the Saved Searches to find out, but I feel sure the total must also be in the 60 plus region. I don't know if I ought to admit to this, but I re-registered, and on my new log-in, I have had no problems (with only eight or nine Saved Searches). Stephen Phillips Stephen Phillips Assistant Librarian, The Library, Royal Surrey County Hospital, Egerton Road, Guildford, Surrey GU2 7XX Tel.: 01483 464137 x 4386 Fax: 01483 576240 ________________________________ From: UK medical/ health care library community / information workers [[log in to unmask]] On Behalf Of Edmans Mary (5PX) Mid Essex PCT [[log in to unmask]] Sent: 08 October 2010 08:26 To: [log in to unmask] Subject: re problems opening Saved Searches box in HDAS Hi all following on from my email of the other day about not being able to open the Saved Searches box in HDAS I experimented at home with Broadband. Still took 5 minutes to open the box and an average of three minutes to delete a search so it seems to be a combination of a slow network and a large number of saved searches causing the problem. I had over sixty Having said that had no problems up until a couple of weeks ago so I contacted NICE and the reply is below So I’m left with Catch 22, can’t do anything about the speed of our network, so need to delete more than I already have done at home, but can’t get in to do so! The reply says nobody else has reported this problem. So if you do have a problem, as some of you told me, bombard them because I feel there is some underlying problem as it hasn’t been a problem in the past. Thanks Regards Mary Edmans MCLIP Public Health Librarian EPHRU Library Ground Floor 8 Collingwood Road Witham Essex CM8 2TT [log in to unmask] 01376 302344 www.ephru.nhs.uk<http://www.ephru.nhs.uk> ________________________________ From: NHS Evidence Enquiries Team [mailto:[log in to unmask]] Sent: 07 October 2010 15:36 To: Edmans Mary (5PX) Mid Essex PCT Subject: Ticket 45932 Open (Updated) --> Saved searches problem: I am having problems in... Importance: Low TlCKET 45932 Notes Add Note<mailto:[log in to unmask]&body=> Date Name Note Text 07/10/2010 15:36 Helen Eaton Dear Mary, Thank you for your email. I am sorry you are having difficulties. We have not had any other reports about this issue and I have created a test account under your organisation and unfortunately I have been unable to replicate the issue. I created a number of different searches and have been able to get into them quickly. If you have a large number of saved searches it will take longer to open the page. You may wish to contact your IT department to see if there is anything they can do to help. I hope this information is helpful. Best Wishes Helen Helen Eaton Enquiries Handler - NHS Evidence National Institute for Health and Clinical Excellence Ticket Info Ticket No.: 45932<http://hosted.webhelpdesk.co.uk/cgi-bin/WebObjects/HostedHelpdesk.woa/wa/ticket?ticketId=45932&id=14> Report Date: 07/10/2010 09:13 Reporter: Mary Edmans <[log in to unmask]<mailto:[log in to unmask]>> Tech: Helen Eaton Status: Open Request Type: NHS Evidence > Problem > HDAS Subject: Saved searches problem Request Detail: I am having problems in the Health Databases Advanced Search I cannot get my Saved Searches box to open at all here at work. it takes so long on our network that it eventually times out Even at home on broadband it takes 10 minutes to open and if I then try to delete each search takes 5 minutes to delete. This problem has only started in the last two weeks Regards Mary Edmans MCLIP Public Health Librarian EPHRU Library Ground Floor 8 Collingwood Road Witham Essex CM8 2TT [log in to unmask]<mailto:[log in to unmask]> 01376 302344 [cid:image001.jpg@01CB65FF.73365EC0] www.ephru.nhs.uk<http://www.ephru.nhs.uk><http://www.ephru.nhs.uk> E-mail warning The information contained in this transmission is confidential and may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this e-mail and your reply cannot be guaranteed. It is intended only for the addressee(s) stated above. If you are not an addressee you should not disclose, copy, circulate or in any way use the information contained in this transmission. Such unauthorised use may be unlawful. If you have received this transmission in error, please notify the sender immediately and then delete. Thank you image001.jpg<http://hosted.webhelpdesk.co.uk/cgi-bin/WebObjects/HostedHelpdesk.woa/wa/CommonActions/download?action=b0080ac6a9fce36e&id=14> (1.5 KB) Problem: Service Slow HDAS Issue: Saved Searches Database: Not Specified Means of Communication: Email (Evidence) Client Type: Information Specialist Tone: Neutral Suggestion?: No Origin of Problem: Under Investigation Closure Reason: Open Attachments: image001.jpg<http://hosted.webhelpdesk.co.uk/cgi-bin/WebObjects/HostedHelpdesk.woa/wa/CommonActions/download?action=b0080ac6a9fce36e&id=14> (1.5 KB, 07/10/2010 09:13) Recipients Mary Edmans <[log in to unmask]> TlCKET E-mail warning The information contained in this transmission is confidential and may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this e-mail and your reply cannot be guaranteed. 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