We
have a few places left on our November and December courses, scroll below to
see what we have planned.
Don’t
forget - CILIP members receive up to 40% discount on all CILIP training.
HANDLING
ENQUIRIES REMOTELY: EFFECTIVE ENQUIRY ANSWERING BY PHONE AND EMAIL
3
NOVEMBER 2010, LONDON
When
there is no eye contact, facial expression, body language or tone of voice, the
risk of misunderstanding is high. This established CILIP course draws on good
call centre practice to demonstrate the special techniques needed in managing
and operating a remote enquiry service, designed for experienced enquiry
handlers.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/handling-enquiries-remotely.aspx
Bidding for funds
4 November 2010, London
If you need to raise money for new projects such as
digitisation, archives, relocation/expansion or a new service then this is the
course for you. Learn how to form and develop relationships with funders and potential
funders and secure the investment you need.
FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/bidding-for-funds.aspx
Strategic school librarian
9 November 2010, London
Many school librarians work
mainly at an operational level, thereby limiting what the school library and
librarian can achieve. By becoming more strategic you can make a significant
difference – to keeping the library running smoothly and to supporting students
and staff. This course shows you the techniques to start working and thinking
strategically.
FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/strategic-school-librarian.aspx
Copyright in the Web 2.0 environment
10 November 2010, London
Information users are routinely making use of Web 2.0
applications and sites for sharing content such as videos, images or
presentations. This interactive course looks at the copyright implications when
users forward third-party content either by email, posting online or copying to
a blog.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/copyright-in-web-2-environment.aspx
Internal marketing for workplace library and
information staff
11 November 2010, London
Your good work will not always be recognised. Why wait for your
stakeholders to notice you and the important value you create for your
organisation? Internal marketing will make sure that you are noticed, valued
and understood.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/internal-marketing-workplace-library-information-staff.aspx
Roving with a purpose in HE/FE libraries
11 November 2010, London
Roving, or floor walking, has been adopted by a number of
library and information services who have found it increases user and staff
satisfaction, helps to reduce problems with negative behaviour, and assists the
library’s ‘hidden customer’. Be proactive and discover the practical ideas to
help progress roving within your service.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/roving-with-purpose-he-fe-libraries.aspx
Creating a customer-focused environment: academic
sector
16 November 2010, London
With increased pressure to fulfil customer
related targets and KPIs, library and information staff need to keep one step
ahead and anticipate rather than respond to customer needs. This one-day course
will provide the tools and techniques to better understand your customers and
deliver an outstanding service.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/creating-customer-focused-environment-academic-sector.aspx
eNewsletters: an introduction
16 November 2010, London
Learn how a professional, well-targeted and constructed
e-newsletter can be a major driver of traffic to your website. Establish and
maintain links with customers, clients and members and gain positive responses
from your subscribers.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/enewsletters-introduction.aspx
RECRUITING, MANAGING AND DEVELOPING VOLUNTEERS
22
NOVEMBER 2010, LONDON
With the increasing use of volunteers within museums, library
and information services, it is essential to ensure that good management
practices are in place to avoid falling foul of employment and other
legislation. This course examines the key issues to ensure best practice when
using volunteers.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/recruiting-managing-developing-volunteers.aspx
ESURVEY METHODS
23
NOVEMBER 2010, LONDON
A
well developed survey is one of the most effective tools to assess what your
users need and want and how you can deliver it to them. Discover the tried and
tested techniques used when developing an electronic survey. Learn about the
questions to ask - and the questions to avoid!
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/esurvey-methods.aspx
ABSTRACTING WITH CONFIDENCE
24
NOVEMBER 2010, LONDON
Information overload affects everyone, which means
there is high demand for people who can extract key facts and opinions rapidly,
and reproduce them accurately. This established CILIP course shows how using
ordinary reading and writing skills more efficiently can highly improve your
abstracting techniques.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/abstracting-with-confidence.aspx
SUPPORTING INTERNATIONAL STUDENTS IN HE
30
NOVEMBER 2010, LONDON
Many international students have studied in educational
systems that have different approaches to learning and teaching than those
commonly used in UK universities. This one-day workshop will focus on
practical approaches to supporting international students in higher education.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/supporting-international-students-he.aspx
ESSENTIAL SKILLS FOR LIS STAFF
1
& 2 DECEMBER 2010, LONDON
Ideal
for those new to working in a library or information service or as a refresher,
this two-day course covers the core skills needed from basic enquiry handling
skills, to cataloguing and classification, to library management and promoting
your service.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/essential-skills-lis-staff.aspx
SUPPORTING THE RESEARCH STUDENT
06
DECEMBER 2010, LONDON
Since the publication of the Roberts Report, interest in
supporting research students has grown in recent years. Learn to identify and
adopt the different approaches to help and support the wide ranging needs of
research and PhD students.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/supporting-research-student.aspx
MOVING ON IN MARC 21: POTENTIAL IMPACT OF RDA
06
DECEMBER 2010, LONDON (half day, PM)
Resource
Description and Access (RDA) aims to bring data capture and data description
and control into the 21st century, offering a tool for a far wider audience
than the traditional cataloguing community. What impact will these new rules
have on the content of the MARC 21 bibliographic record? This half-day
programme will explore the changes to the format.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/moving-on-in-marc-21-potential-impact-of-rda.aspx
TEACHING INFORMATION LITERACY IN HE: WHAT WHERE AND HOW
09
DECEMBER 2010, LONDON
Information
Literacy work is growing exponentially across higher education. Librarians are
working to engage as many students as possible, producing materials/tutorials
for the digital environment as well as devising face-to-face activities. This
course will address the issues and practicalities associated with designing
effective IL activities/sessions.
FULL
DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/teaching-information-literacy-he.aspx
Can’t
make it to our London training venue? Why not have our training brought to you
with our Onsite training programme. Any of the above courses can be delivered
direct to your workplace if you have 5 or more people with training needs.
Find
out more: http://www.cilip.org.uk/jobs-careers/training/onsitetraining/pages/default.aspx
Don’t
forget all CILIP Members receive a 40% discount on all our training courses.
Browse
all our courses online: http://www.cilip.org.uk/training