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We have a few places left on our November and December courses, scroll below to see what we have planned. Don't forget - CILIP members receive up to 40% discount on all CILIP training. HANDLING ENQUIRIES REMOTELY: EFFECTIVE ENQUIRY ANSWERING BY PHONE AND EMAIL 3 NOVEMBER 2010, LONDON When there is no eye contact, facial expression, body language or tone of voice, the risk of misunderstanding is high. This established CILIP course draws on good call centre practice to demonstrate the special techniques needed in managing and operating a remote enquiry service, designed for experienced enquiry handlers. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/handling-enquiries-remotely.aspx Bidding for funds 4 November 2010, London If you need to raise money for new projects such as digitisation, archives, relocation/expansion or a new service then this is the course for you. Learn how to form and develop relationships with funders and potential funders and secure the investment you need. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/bidding-for-funds.aspx Strategic school librarian 9 November 2010, London Many school librarians work mainly at an operational level, thereby limiting what the school library and librarian can achieve. By becoming more strategic you can make a significant difference - to keeping the library running smoothly and to supporting students and staff. This course shows you the techniques to start working and thinking strategically. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/strategic-school-librarian.aspx Copyright in the Web 2.0 environment 10 November 2010, London Information users are routinely making use of Web 2.0 applications and sites for sharing content such as videos, images or presentations. This interactive course looks at the copyright implications when users forward third-party content either by email, posting online or copying to a blog. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/copyright-in-web-2-environment.aspx Internal marketing for workplace library and information staff 11 November 2010, London Your good work will not always be recognised. Why wait for your stakeholders to notice you and the important value you create for your organisation? Internal marketing will make sure that you are noticed, valued and understood. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/internal-marketing-workplace-library-information-staff.aspx Roving with a purpose in HE/FE libraries 11 November 2010, London Roving, or floor walking, has been adopted by a number of library and information services who have found it increases user and staff satisfaction, helps to reduce problems with negative behaviour, and assists the library's 'hidden customer'. Be proactive and discover the practical ideas to help progress roving within your service. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/roving-with-purpose-he-fe-libraries.aspx Creating a customer-focused environment: academic sector 16 November 2010, London With increased pressure to fulfil customer related targets and KPIs, library and information staff need to keep one step ahead and anticipate rather than respond to customer needs. This one-day course will provide the tools and techniques to better understand your customers and deliver an outstanding service. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/creating-customer-focused-environment-academic-sector.aspx eNewsletters: an introduction 16 November 2010, London Learn how a professional, well-targeted and constructed e-newsletter can be a major driver of traffic to your website. Establish and maintain links with customers, clients and members and gain positive responses from your subscribers. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/enewsletters-introduction.aspx RECRUITING, MANAGING AND DEVELOPING VOLUNTEERS 22 NOVEMBER 2010, LONDON With the increasing use of volunteers within museums, library and information services, it is essential to ensure that good management practices are in place to avoid falling foul of employment and other legislation. This course examines the key issues to ensure best practice when using volunteers. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/recruiting-managing-developing-volunteers.aspx ESURVEY METHODS 23 NOVEMBER 2010, LONDON A well developed survey is one of the most effective tools to assess what your users need and want and how you can deliver it to them. Discover the tried and tested techniques used when developing an electronic survey. Learn about the questions to ask - and the questions to avoid! FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/esurvey-methods.aspx ABSTRACTING WITH CONFIDENCE 24 NOVEMBER 2010, LONDON Information overload affects everyone, which means there is high demand for people who can extract key facts and opinions rapidly, and reproduce them accurately. This established CILIP course shows how using ordinary reading and writing skills more efficiently can highly improve your abstracting techniques. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/abstracting-with-confidence.aspx SUPPORTING INTERNATIONAL STUDENTS IN HE 30 NOVEMBER 2010, LONDON Many international students have studied in educational systems that have different approaches to learning and teaching than those commonly used in UK universities. This one-day workshop will focus on practical approaches to supporting international students in higher education. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/supporting-international-students-he.aspx ESSENTIAL SKILLS FOR LIS STAFF 1 & 2 DECEMBER 2010, LONDON Ideal for those new to working in a library or information service or as a refresher, this two-day course covers the core skills needed from basic enquiry handling skills, to cataloguing and classification, to library management and promoting your service. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/essential-skills-lis-staff.aspx SUPPORTING THE RESEARCH STUDENT 06 DECEMBER 2010, LONDON Since the publication of the Roberts Report, interest in supporting research students has grown in recent years. Learn to identify and adopt the different approaches to help and support the wide ranging needs of research and PhD students. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/supporting-research-student.aspx MOVING ON IN MARC 21: POTENTIAL IMPACT OF RDA 06 DECEMBER 2010, LONDON (half day, PM) Resource Description and Access (RDA) aims to bring data capture and data description and control into the 21st century, offering a tool for a far wider audience than the traditional cataloguing community. What impact will these new rules have on the content of the MARC 21 bibliographic record? This half-day programme will explore the changes to the format. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/moving-on-in-marc-21-potential-impact-of-rda.aspx TEACHING INFORMATION LITERACY IN HE: WHAT WHERE AND HOW 09 DECEMBER 2010, LONDON Information Literacy work is growing exponentially across higher education. Librarians are working to engage as many students as possible, producing materials/tutorials for the digital environment as well as devising face-to-face activities. This course will address the issues and practicalities associated with designing effective IL activities/sessions. FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/teaching-information-literacy-he.aspx Can't make it to our London training venue? Why not have our training brought to you with our Onsite training programme. Any of the above courses can be delivered direct to your workplace if you have 5 or more people with training needs. Find out more: http://www.cilip.org.uk/jobs-careers/training/onsitetraining/pages/default.aspx Don't forget all CILIP Members receive a 40% discount on all our training courses. Browse all our courses online: http://www.cilip.org.uk/training