Hi

 

Do any of you charge internally for your web/digital services, and if so, would you be willing to share your model and experiences with me?

 

I’m looking for some idea of what services others charge for, what SLAs are being offered, what prices are being charged, what grade the charged out staff are on, and also any useful insights into the benefits and dis-benefits of internal charging.

 

I promise to use this information anonymously if that will help you share it with me!  (Please make that clear if/when you answer.)  I’d also be interested if the answer is ‘no, we don’t charge’.

 

Thanks and have a great weekend,

 

Helen

 

Head  of Web and New Media

University of Reading