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Apologies for cross posting. We are currently reviewing the processes that are used for the document supply service (inter-library loans service) at the National Institute for Health and Clinical Excellence (NICE) to make them more effective and efficient. We would be very interested in hearing about the processes that you use to manage document supply orders at your organisations. If your library/information service orders 1000+ document supply items per year (e.g. journal articles, book loans etc), we would like to know how you receive the requests from staff members as well as how you record and manage the document supply orders. At NICE, we currently receive document supply requests from staff members via an internal helpdesk and then use Excel to record and manage the document supply orders. We would be particularly interested to hear from those of you that have a similarly 'low-tech' option for managing your document supply service (for e.g. using Access databases or Reference Manager databases etc) In addition, we would also be interested to know which suppliers you use. We currently use the British Library as our sole supplier, but are aware of others such as the BMA and the Royal College of Surgeons. Any information that you provide would be greatly appreciated. Many thanks in advance for your time. All responses will be dealt with in confidence and only used for the purpose of the review. Kind regards Jenny Craven Assistant Information Specialist National Institute for Health and Clinical Excellence