Dear all
 
I'm aware this list is pretty busy with one topic in particular right now, but if you want to consider a change of subject I'd be grateful for your help.
 
I'll be running a course for CILIP next year looking at the benefits and challenges of outsourcing stock selection.  One area I want to cover is the often-raised question of how you ensure staff maintain (or even improve) thier knowledge of the stock when they are no longer actively engaged in making purchasing decisions about much of it.  I'd be interested to hear from any authority that has taken steps to address this - staff training perhaps, or stock-related activities or responsibilities.  Anything that prompts staff into developing their knowledge of the "product" that they are providing for and promoting to the public would be of interest.
 
Many thanks
 
Sarah

 
Sarah Wilkie
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07944 198812
 
www.sarahwilkieconsulting.co.uk