Dear List,

 

Re use of Library Elf – are any of you who offer it as a facility able to quantify the effect on library income?  I’d be really interested to know as, for good or ill, we’re between a rock and a hard place now – we want to offer the service but can’t afford to lose the revenue from overdues.

 

 

In West Dunbartonshire we subscribe to LibraryElf which allows users to choose which notices to receive by email, including available holds, overdues & pre-overdues.  For pre-overdues users are able to decide how much notice they want in advance of the due date, a feature which most users find useful. Our LibraryElf information can be found at:  http://bit.ly/ghFSY

 

We haven’t experienced a significant decrease in overdue items since subscribing to LibraryElf, but we’re not too concerned by this.

 

Over the next year we plan to introduce an internal email service to replace our LibraryElf subscription, as this will run in conjunction with our printed notices to avoid two notices being sent, in paper and electronic form.  We will only deliver pre-overdue notices by email, for users with email addresses recorded in our LMS.

 

Regards,

 

Richard.

 

 

Richard Aird

Senior Officer, ICT & Learning

 

Tel:          01389 608040

Mob:       07903 228952

Email:      [log in to unmask]

Twitter:   libr8

 

Libraries Section

Educational Services

West Dunbartonshire Council

19 Poplar Road

Broadmeadow Industrial Estate

DUMBARTON

G82 2RJ

 

 

 

 

I am currently on a working party looking at our overdue recovery procedure and was wondering about the effectiveness of pre-overdue messages by text or email.

 

Does your area use this as a means of cutting down on overdue recovery? If so how successful has it been and has there been a noticeable drop in the number of people with overdue books?

How does your system work and do customers have to ask to sign up for the service?

 

If anyone has any information about this I would be grateful for the input.

 

Thanks

 

Cath Hancox

Community Librarian

West Area

Libraries, Heritage and Arts

Darlaston Library

1 King Street

Darlaston

WS10 8DD

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Tel. 0121 526 4530/01902 366513

Fax. 0121 526 2298

www.walsall.gov.uk

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