I am currently on a working party looking at our overdue recovery procedure and was wondering about the effectiveness of pre-overdue messages by text or email.

 

Does your area use this as a means of cutting down on overdue recovery? If so how successful has it been and has there been a noticeable drop in the number of people with overdue books?

How does your system work and do customers have to ask to sign up for the service?

 

If anyone has any information about this I would be grateful for the input.

 

Thanks

 

Cath Hancox

Community Librarian

West Area

Libraries, Heritage and Arts

Darlaston Library

1 King Street

Darlaston

WS10 8DD

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Tel. 0121 526 4530/01902 366513

Fax. 0121 526 2298

www.walsall.gov.uk

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