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Colleagues, I raised this issue with our account manager a couple of weeks ago. His reply, having checked with the technical people, was what Sharon describes was 'the correct functionality'. Interesting definition of 'correct'. I did point out that if this was correct then it was completely inadequate - and I also mentioned the c-word (could be rude, but I mean 'cancellation'). I've heard nothing since. Did they talk to any librarians before launching this service - after a couple of years in development, you'd think (wouldn't you) that they could have done better? Ian lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn