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Many Thanks to everyone who has taken the time to reply to this post on staff consessions. For clarification - and as this point hasn't been raised so far - the concern of our Finance Department is that it is unfair on other Council staff that Library staff receive concessions / a perk - while no other Council staff do. Of course this may just be that these concessions are recorded in the Libraries Procedures Manual while other services do not keep so informed records. David Lloyd Operations Manger: West Coventry Libraries and Information Service Floor 2, West Orchards House 28-34 Corporation Street Coventry CV1 1GF Tel: 024 7683 2086 Mob: 07985 816 575 Fax: 024 7683 2470 Visit us at www.coventry.gov.uk/libraries ________________________________ From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Smith, Nicky Sent: 01 July 2010 14:53 To: [log in to unmask] Subject: Re: Staff Concessions - new books I'm slightly baffled here. How have staff got 'privileged access' if they can't borrow new books. Surely this means they have extremely poor access? Why should staff not put their name on a waiting list for the new Harry Potter, just as any other library member can? I'm currently reading the new Bill Bryson - I reserved it as soon as I noticed it on the catalogue (just as anyone can). I shall return it early next week. It certainly wouldn't improve my morale (or my knowledge of the library's stock) if I was told that I had to wait a few months even though I am a library member. Or are some library members less equal than others? Nicky Smith Reference Librarian, Marylebone Information Service, 97-113 Marylebone Road NW1 5PS Tel: 020 7641 1031 Fax: 020 7641 1028 E-mail [log in to unmask] ________________________________ From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Koenig Gabrielle Sent: 01 July 2010 14:28 To: [log in to unmask] Subject: Re: Staff Concessions - new books Checking up on staff with reports and penalising people seems to me excessive and a waste of managerial time and insulting to staff. The real issue is making sure staff are all trained and appreciate the reasoning for this. In my current workplace we have never had any serious problems with staff hogging the new books before the customers can get to them because the workplace culture means that no-one would ever think about it. If a newer member of staff asks about a new book, other staff explain that this is inappropriate till it has been around for a few months, no-one needs to be trained about it. In the past we have also been advised that while we can have free issues of 3 month old DVDs and CDs, anything more recent than that should be paid for and we've found that this works very well. We also have been told we can only have 1 interlibrary loan per month for free which everyone feels is acceptable. However, when I worked elsewhere in London I was shocked to find frontline staff COULD NOT understand why they shouldn't borrow the latest Harry Potter the moment it arrives for some random second cousin once removed before the public got to them. They felt that they were a part of the public and therefore had the same rights. I couldn't manage to convey to them that they had privileged access and they should give first borrowing rights to the public. Training and education is key to this. However, apart from that I totally agree with everyone's comments. If morale got any lower there would be mass walk outs of library staff, staff privileges are a very tiny and costless way of giving joy to people who work in libraries and as an added bonus helps them to have better stock knowledge. People who work in clothes shops have discounts for similar reasons. best wishes Gaby Koenig Librarian for Children and Young People Slough Library Slough Borough Council Tel 01753 787524 / 01753 787514 Fax 01753 825050 www.slough.gov.uk [log in to unmask] Please don't print this email unless you really need to - think of the environment ________________________________ From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Jen Beardsmore Sent: 01 July 2010 10:38 To: [log in to unmask] Subject: Re: Staff Concessions Absolutely. Reports are monitored to keep an eye on 'grabbers'. Jen Beardsmore Head of Service-Library Operations Dudley Libraries 01384 815551 07824543502 -----Original Message----- From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Liz Dubber Sent: 01 July 2010 09:57 To: [log in to unmask] Subject: Re: Staff Concessions I don't think anyone has mentioned the potentially damaging effect staff concessions can have on the currency of the display of titles offered to the public. Staff get first sight of the new stock and it's worth checking out how much of that new stock is actually visible to users, and how much goes straight into staff loans where it can't be seen by the general public. Free loans for staff in order to encourage stock knowledge are fine as long as they don't have a bad effect on the quality of the stock offered to the public. Liz Dubber From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Wylie, Alan Sent: 29 June 2010 15:20 To: [log in to unmask] Subject: Re: Staff Concessions I agree Laura, this is just a mean spirited swipe at staff with no real cost savings, I am sure that we could all think of better ways of working more efficiently and cost effectively without cutting staff benefits and ultimately jobs? In Islington they produce 'Hot News and Gossip' a staff newsletter that is supposed to lift morale but is in fact a total waste of time and money and is actually seen by many staff to be a 'dumbing down' exercise, prime for cutting i would say? Also there are many ways in which we can utilise existing library facilities to maximise income generation, rooms and halls hired out for meetings etc, reference and information expertise used in a fee per enquiry arrangement (especially business info, research, statiscs etc), interesting library spaces used for art exhibitions etc Alan Wylie Asst Librarian ________________________________ From: lis-pub-libs: UK Public Libraries on behalf of Laura Swaffield Sent: Tue 29/06/2010 14:25 To: [log in to unmask] Subject: Re: Staff Concessions It does seem extraordinarily mean, as these perks don't actually cost any money - just some small & mythical lost earning potential. As you say, the cost in lost morale would be much higher. Might this list start swapping some money-saving ideas that are not rubbish?? Laura Swaffield CILIP reporter On 28 Jun 2010, at 18:28, Wylie, Alan wrote: > ---------------------- Information from the mail header > ----------------------- > Sender: "lis-pub-libs: UK Public Libraries" <LIS-PUB- > [log in to unmask]> > Poster: "Wylie, Alan" <[log in to unmask]> > Subject: Re: Staff Concessions > ---------------------------------------------------------------------- > --------- > > This is a multi-part message in MIME format. > > ------_=_NextPart_001_01CB16E7.465DAE49 > Content-Type: text/plain; > charset="iso-8859-1" > Content-Transfer-Encoding: quoted-printable > > Oh dear I knew this would happen! Yes we still get these at > Islington = > but for how long one asks? Surely its important for staff to get > some = > perks, morale is already at an all time low. > =20 > Alan Wylie > Asst Librarian > =20 > > ________________________________ > > From: lis-pub-libs: UK Public Libraries on behalf of David Lloyd > Sent: Mon 28/06/2010 17:18 > To: [log in to unmask] > Subject: Staff Concessions > > > > Have been asked by our Finance Department to review our offering of = > concessions to staff. Do other Library Services still provide staff = > concessions e.g. no charges for the borrowing of CD's and DVD's, > free = > reservations and no fines for the late return of items?=20 > > David Lloyd > Operations Manager: West > Coventry Libraries and Information Service > Floor 2, West Orchards House > 28-34 Corporation Street > Coventry > CV1 1GF > > Tel: 024 7683 2086 > Mob: 07985 816 575 > Fax: 024 7683 2470 > > Visit us at www.coventry.gov.uk/libraries > ********************************************************************** > ***= > *************** > > This Email, and any attachments, may contain Protected, Restricted > or = > Legally Privileged information and is intended solely for the > individual = > to whom it is addressed. It may contain sensitive or protectively = > marked material and should be handled accordingly. > =20 > If this Email has been misdirected, please notify the author = > immediately. If you are not the intended recipient you must not = > disclose, distribute, copy, print or rely on any of the information = > contained in it or attached, and all copies must be deleted > immediately. > =20 > Whilst we take reasonable steps to try to identify any software > viruses, = > any attachments to this Email may nevertheless contain viruses > which our = > anti-virus software has failed to identify. You should therefore > carry = > out your own anti-virus checks before opening any documents. > =20 > Islington Council will not accept any liability for damage caused by = > computer viruses emanating from any attachment or other document = > supplied with this e-mail. All Email communications may be subject > to = > recording and / or monitoring in accordance with relevant legislation. > =20 > Information contained in this Email may be subject to public > disclosure = > under the Freedom of Information Act 2000 or the Environmental = > Information Regulations 2004. Unless the information is legally > exempt = > from disclosure, the confidentiality of this Email and your reply > cannot = > be guaranteed. > =20 > If you wish to re-use the information, perhaps for commercial > purposes, = > in a way which, without permission, might breach our copyright, > please = > first read our policy on Re-use of Public Sector Information which > can = > be found on our website http://www.islington.gov.uk/ > freedomofinformation = > or alternatively e-mail [log in to unmask] Any part of this > Email = > which is purely personal in nature is not authorised by London > Borough = > of Islington. > =20 > Contact Islington switchboard: +44 20 7527 2000 www.islington.gov.uk > ********************************************************************** > ***= > *************** > > ------_=_NextPart_001_01CB16E7.465DAE49 > Content-Type: text/html; > charset="iso-8859-1" > Content-Transfer-Encoding: quoted-printable > > <HTML > > <HEAD> > <META http-equiv=3D"Content-Type" content=3D"text/html; = > charset=3Dunicode"> > > <TITLE>Staff Concessions</TITLE> > > <META content=3D"MSHTML 6.00.6000.16705" name=3DGENERATOR></HEAD> > <BODY > > <DIV> > <DIV id=3DidOWAReplyText13444 dir=3Dltr> > <DIV dir=3Dltr><FONT face=3DArial color=3D#000000 size=3D2>Oh dear I = > knew this would happen! Yes we still get these at Islington but for > how = > long one asks? Surely its important for staff to get some perks, > morale = > is already at an all time low.</FONT></DIV> > <DIV dir=3Dltr><FONT face=3DArial size=3D2></FONT> </DIV> > <DIV dir=3Dltr><FONT face=3DArial size=3D2>Alan Wylie</FONT></DIV> > <DIV dir=3Dltr><FONT face=3DArial size=3D2>Asst Librarian</FONT></DIV> > <DIV dir=3Dltr><FONT face=3DArial size=3D2></FONT> </DIV></DIV> > <DIV dir=3Dltr><BR> > <HR tabIndex=3D-1> > <FONT face=3DTahoma size=3D2><B>From:</B> lis-pub-libs: UK Public = > Libraries on behalf of David Lloyd<BR><B>Sent:</B> Mon 28/06/2010 = > 17:18<BR><B>To:</B> [log in to unmask]<BR><B>Subject:</B> > Staff = > Concessions<BR></FONT><BR></DIV> > <DIV> > <P><FONT size=3D2>Have been asked by our Finance Department to > review = > our offering of concessions to staff. Do other Library > Services = > still provide staff concessions e.g. no charges for the borrowing of = > CD's and DVD's, free reservations and no fines for the late return > of = > items? <BR><BR>David Lloyd<BR>Operations Manager: > West<BR>Coventry = > Libraries and Information Service<BR>Floor 2, West Orchards = > House<BR>28-34 Corporation Street<BR>Coventry<BR>CV1 > 1GF<BR><BR>Tel: 024 = > 7683 2086<BR>Mob: 07985 816 575<BR>Fax: 024 7683 2470<BR><BR>Visit > us at = > www.coventry.gov.uk/libraries<BR></FONT></P></DIV></DIV> > <DIV STYLE=3D"FONT-SIZE: 9pt; FONT-FAMILY: Courier New"> > <P CLASS=3D"MsoNormal" STYLE=3D"MARGIN: 0cm 0cm 0pt"><SPAN = > STYLE=3D"FONT-SIZE: 9pt; FONT-FAMILY: 'Courier = > New'">**************************************************************** > ***= > *********************</SPAN></P> > <P CLASS=3D"MsoNormal" STYLE=3D"MARGIN: 0cm 0cm 0pt"><SPAN = > STYLE=3D"FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial"></ > SPAN></P> > <P CLASS=3D"MsoNormal" STYLE=3D"MARGIN: 0cm 0cm 0pt"><SPAN = > STYLE=3D"FONT-SIZE: 11pt; FONT-FAMILY: Arial">This Email, and any = > attachments, may contain Protected, Restricted or Legally Privileged = > information and is intended solely for the individual to whom it is = > addressed. 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