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Hi All, We are are currently reviewing our claim of return policy and are interested in what the claim of return policies of other institutions are. We are also curious how other libraries enforce their policy when it comes to dealing with difficult patrons. Any feedback is much appreciated. Regards, Sarah-Anne Kennedy ------------------ Sarah-Anne Kennedy DIT Library Aungier St. Dublin 2 This message has been scanned for content and viruses by the DIT Information Services E-Mail Scanning Service, and is believed to be clean. http://www.dit.ie