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Hi, I haven't had this problem with WoS, but it has cropped up within other resources: we once had an author complain that his name appeared in the wrong order in the citation; he was first author but was listed as second. At the time, my query went to the publisher of the journal in question, but I never received a response so I'm afraid I just put it down to experience! Although it might not really be what your researcher wants to read, I would be inclined to forward the reply you've had WoS. It would seem from reading their response that there isn't very much more you can do: too often I find that end-users think we have magical powers. Having said that, the complaint about the incorrect citation might carry more weight if it comes from the researcher themselves, so I'd perhaps also suggest that she/he gets in contact too. I'm pretty sure that's of no help whatsoever, but that would be my course of action! Best wishes, Sarah Sarah Taylor Electronic Resources Librarian Library University of Bolton Deane Road Bolton BL3 5AB 01204 903099 [log in to unmask] Please note that my normal working days are Mondays, Tuesdays and Thursdays -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Wilcox, Anita Sent: 13 July 2010 09:46 To: [log in to unmask] Subject: [lis-e-resources] Web of Science - correction to be made in a citation Dear Colleagues, I had been approached by a rsearcher in the University to contact WoS in order to correct the researcher's name in an article cited in WoS. I contacted their support team and received this reply: "Thomson Reuters indexes over 25,000 journals, books and proceedings from around the world, across all disciplines in Science, Social Sciences and Arts & Humanities. This adds approximately 1.5 million articles, 45 million cited references, and hundreds of thousands of unique author names each year. In order to provide a fully integrated and cross-searchable resource that covers this wide array of materials, we have developed indexing policies to standardize many of the metadata elements in an article. While our first goal is to adhere as closely as possible to the text presented in the original publications, we must occasionally superimpose indexing policies that ensure the record will be functionally incorporated into our products and so be of the most use to our customers. The data you observed in the product resulted from the application of a necessary standardization.Unfortunately, we cannot alter our data in the way you have requested." My query is, did anybody else out there received such a reply while trying to correct the author's name so that it will appear on his/her reference list on the web of knowledge and if yes, what can we do about it? Thank you all in advance. Regards, Anita E-resources Librarian, IT Services, Boole Library, UCC, Cork. Tel: 00353214902177 lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn