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Greetings, all.. After a wonderful holiday in Venice, the ducks at Springer have succeeded in almost destroying any pleasure I had in being back. We have been in correspondence with some underling at Springer for some six weeks now, and would welcome suggestions on how to progress... We have paid for electronic access to three journals. Despite all attempts, we cannot access any of this material - yet Springer keep reiterating 'it works from here'. Strangely, the more they repeat this mantra, parrot-fashion, the more my will to continue the subscriptions are being sapped.... Is/has anyone else having/had this kind of trouble with this dreadful company? If so, how did you resolve it? Their notion of customer care does not accord with even the lowest level of service I expect for the money I'm presently shelling out.... Your suggestions - a bar of chocolate to the best, my team to be the judges - will be very welcome! Zena Woodley B.A.(Joint Hons), MCLIP ~ Information Resources Manager ~ The Warner Library, Broomfield Hospital, Chelmsford CM1 7ET T: 0844 8220002ext 4310 e: [log in to unmask]<mailto:[log in to unmask]> Ask an Information Expert - it's what we do. All day. Every day. Mid Essex Hospital Services NHS Trust Caring for you, Caring about you. Information in this message may contain confidential and privileged information. If you are not the intended recipient please accept our apologies; please do not disclose, copy or distribute information in this e-mail or take any action in reliance on its contents: to do so is strictly prohibited and may be unlawful. Please inform us that this message has gone astray before deleting it. Content of emails received by this Trust will be subject to disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, confidentiality of this e-mail and your reply cannot be guaranteed. Thank you for your co-operation.