______________________________
Izabel Arocha, M.Ed. Cultural &
Linguistic Educator and TCH Multilingual Manager, Cambridge Health
Alliance 617.665.1970 pager 617.546.0425
Always work with a
qualified interpreter or translator.
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My concern is that if a telephone consultation fails in secondary care or is not adequate, it is often not possible to get a face to face interpreter at such short notice. Therefore the patients treatment will be delayed, potentially by weeks if not months, until the Consultant or clinician can fit them in again.
Michelle Cox
Head of Equality and Diversity
Liverpool PCT
From: Health of minority ethnic
communities in the UK [mailto:[log in to unmask]] On Behalf Of pip fisher
Sent: 20 May 2010 09:34
To:
[log in to unmask]
Subject: Re: Criteria? RE: Telephone
interpreting
In our practice we
use face to face interpreters where the clinician feels that telephone
interpreteation is not adequate (but we as clinicians have to accept that we m
ust ration this resource).
Pip Fisher
Date: Thu, 20 May
2010 09:20:32 +0100
From: [log in to unmask]
Subject: Criteria? RE:
Telephone interpreting
To:
[log in to unmask]
This is an interesting discussion. All my work on access to and benefit from drug services and mental health services has found language to be by far the biggest barrier (and identified a need for interpreters who understand drug/mental health issues).
What are the criteria for decisions on whether the telephone or face-to-face interpreting is used? We should be told!
Jane
Jane Fountain
Professor of Substance Use Research
International School for Communities, Rights and Inclusion (ISCRI)
University of Central Lancashire
Preston, UK
tel: +44 (0)1772 892 780
From: Health of
minority ethnic communities in the UK [[log in to unmask]] On
Behalf Of Downie Jennifer [[log in to unmask]]
Sent: 20 May 2010 09:07
To:
[log in to unmask]
Subject: Re: Telephone
interpreting
We offer both – whilst telephone interpreting is a lower cost, there will always be situations (complex appointments, etc) where there is a need for face to face. We are doing a piece of work at the moment around the ‘appropriate’ use of interpreters. For example, staff need to be aware of the costs of booking face to face for simple appointments but not be discouraged from using face to face where appropriate.
From: Health of minority ethnic
communities in the UK [mailto:[log in to unmask]] On Behalf Of Nafsika Thalassis
Sent: 19 May 2010 16:19
To:
[log in to unmask]
Subject: Re: Telephone
interpreting
I forwarded your message to a GP practising in Lewisham, and he tells me that Lewisham PCT offer telephone interpreting only.
Nafsika Thalassis
From: Health of minority ethnic
communities in the UK [mailto:[log in to unmask]] On Behalf Of Arocha, Izabel
Sent: 19 May 2010 16:14
To:
[log in to unmask]
Subject: Re: Telephone
interpreting
This group might be interested in the IMIA Guide on Telephone Interpreting, available at http://www.imiaweb.org/basic/TelGuide.asp
______________________________
Izabel Arocha,
M.Ed.
President - International
Medical Interpreters Association - www.imiaweb.org
IMIA
- Leading the advancement of professional interpreters.
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From: Health of minority ethnic
communities in the UK [mailto:[log in to unmask]] On Behalf Of Devlin Alison (Central and
North West London NHS Foundation Trust)
Sent: Wednesday, May 19, 2010 10:50
AM
To:
[log in to unmask]
Subject: Re: Telephone
interpreting
The ambulance trusts are predominantly telephone based interpreting services because of the call centre element is telephone-based anyway but also because the clinical staff on the scene need an interpreter immediately so (in the London Ambulance Service anyway), use a mobile telephone and pass it between themselves and the patient.
Alison
Devlin
Equalities and
Diversity Co-ordinator
Central and North West
London NHS Foundation Trust
Greater London House,
Hampstead Road, London. NW1 7QY
Tel: 020 3214
5770 Mob: 07815 779030 Fax: 020
3214 5892
From: Health of minority ethnic
communities in the UK [mailto:[log in to unmask]] On Behalf Of Robinson, James
Sent: 19 May 2010 15:45
To:
[log in to unmask]
Subject: Telephone
interpreting
Dear all
There was
some conversation around telephone interpreting in November last year. One of
the contributions seemed to suggest in some areas there was a move away from
face to face toward telephone services. Is anyone aware of any Trusts or Boards
that have moved exclusively or predominantly to telephone
interpreting?
Jim
Jim
Robinson
Equality and
Health Improvement Facilitator
Lothian
University Hospitals
Office
Address:
The
Bungalow
Community Child
Health
10 Chalmers
Crescent
Edinburgh
EH9
1TS
Tel +44 (0) 131
536 0055
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